Originally published on December 7, 1999 and brought to you today as a time capsule.
Dell Computer Corp. (Nasdaq: DELL)has announced the expansion of its strategic partnership with Linux softwaresolutions powerhouse Red Hat, Inc.(Nasdaq: RHAT), adding service and support value to its open-sourceofferings.
Under the terms of the agreement, Red Hat will provide internationalDell customers with 90 days of Web and phone support, 180 days of RedHat’s subscription services, and discounted Red Hat professionalservices. In turn, Dell will offer factory-installed Red Hat Linux OSpackages on all of its servers, including the PowerEdge model.
“Over the last year, we’ve seen increasing demand for Red Hat Linux,particularly from Internet Service Providers, government agencies,universities and businesses of all sizes,” commented Jack Steeg, vicepresident of alliances for Dell Computer Corporation’s EnterpriseSystems Group.
Out of the Box
“Our shipments of Red Hat Linux have more than doubled over the pastquarter and we expect this trend to continue and even accelerate as theadoption and acceptance of Linux as a mainstream operating systemincreases significantly,” added Steeg.
According to Dell, the new service and support agreement is a first forthe two companies, providing support to Dell customers in their nativelanguages. Red Hat currently operates customer support centers inAfrica, the Asia Pacific region, Europe and the Middle East.
Red Hat has also committed to test and certify all Dell servers on itsLinux platform, guaranteeing customer usability “out-of-the-box.”
Seal of Approval
“The Dell ‘seal-of-approval’ is important in advancing Linux-based operatingsystems in the enterprise space,” said Matthew Szulik, president and CEO of RedHat. “Dell continues to lead all server providers in offering Red HatLinux-based platforms, and with this announcement, adds worldwideservice and support to its Linux capabilities.”
Dell made an equity investment in Red Hat Software this past April, andsubsequently announced factory installations of Red Hat Linux on itsOptiplex business desktop computers, PowerEdge servers and DellPrecision Workstations.
TurboLinux also entered into a strategic relationship with Dell earlierthis year, cutting a deal to have Precision Workstations for the AsiaPacific market bundled with its own distribution of Linux.
Dell’s Red Hat announcement will increase its Linux offering, which alsoincludes service and support provided by Linuxcare.