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CRM SHOPPER

CIO Wish List for 2003

At first glance, the dynamics operating today in the CRM industry -- flat sales, tight budgets, vendors cannibalizing each other's market share -- seem to create a CIO's dream scenario. Never before have sellers been so sensitive to buyers' demands and needs for product development. Whether that res...

CRM SHOPPER

Latest Trend in SCM: Outsourcing Procurement

Procurement has always been the low-hanging fruit when it comes to corporate cost savings. As any sourcing or procurement executive knows, purchased goods and services account for a little more than half of every dollar of revenue, and 80 percent of the cost of these goods and services is set by the...

CRM SHOPPER

Oracle To Post Software Prices Online

Oracle announced that it will post online a comprehensive guide that will answer "90 percent of the questions customers usually have about our prices," Leslie Rubin, director for global pricing and licensing communications, told CRM Buyer Magazine. Pricing will continue to be a competitive differ...

CRM SHOPPER

How To Tell If Your New Vendor Will Stick Around

Partnerware's exit from the partner relationship management space is the latest reminder for IT buyers that the software industry is not at its most stable point right now. Even one-time stalwarts, such as Siebel, are experiencing difficulty; certainly, cutbacks in staff have become endemic acros...

CRM SHOPPER

CRM Price Negotiations: Don’t Try This at Home

Show me a company that thinks it got a good deal when it negotiated a big discount off the list price for an enterprise software package, and I will show you a company that likely just got rolled. Negotiating a fair price for enterprise software has never been easy, and now there are a number of ...

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