Archive

No Cure for Cyber Insecurity?

An alarming number of major U.S. retailers, industrial firms, government agencies and other organizations have been hit in a recent wave of cyberbreaches that may signal increasing vulnerability for consumers and businesses alike. Cyberthieves have used a variety of methods to infiltrate corporate c...

Larry Page’s Self-Flying Taxi Set for New Zealand Test Runs

A new air taxi service financially backed by Google cofounder Larry Page is set to take off in New Zealand, thanks to an agreement announced this week. Page's Kitty Hawk company, the developer of a new autonomous flying machine called "Cora," will begin testing the service in rural Canterbury, a reg...

Delta’s Tech Glitches Cause More Cancellations, Delays

Delta Air Lines reportedly canceled 300 flights Tuesday morning, a day after a mammoth outage that forced it to temporarily ground thousands of flights worldwide and ultimately cancel more than 400 of them. Although an update posted at 10:00 p.m. ET Monday night warned that there would be more than ...

Southwest Heaves Sigh of Relief as Customer Service Returns to Normal

Southwest Airlines on Monday announced it was operating on a normal schedule after technical problems delayed hundreds of flights on Sunday. A computer glitch related to the technical systems that powered its customer service operations -- specifically its reservation system -- apparently was to bla...

Delta Squashes In-Flight Cellphone Call Idea

Delta Air Lines this week announced that it will ban in-flight cellphone calls amid growing opposition to the U.S. Federal Communications Commission's proposal to allow them. Delta employees, particularly flight crews, are opposed to on-board cellphone calls, CEO Richard Anderson said in a memo to t...

Delta Banks on 19,000 Windows Phones to Ramp Up Customer Service

Delta Air Lines has outfitted its more than 19,000 flight attendants with Windows Phone 8 mobile devices that it expects will further customer service and facilitate on-board transactions. Specifically, the flight attendants are now using Nokia Lumia 820 devices equipped with a Delta-specific applic...

WHICH APPS DO I NEED?

All Things Appy: 5 Best iOS Transportation Apps

The travel experience has been enhanced by the portability of the iPhone and its apps. Travel planning, making reservations, and getting information while on the road are all easier with the top five free transportation-oriented apps available for the iOS platform. Orbitz provides strong sort-and-fi...

Fee-Crazy Airlines Losing Customer Satisfaction Points

Customer satisfaction with the airline industry took a dip in J.D. Power and Associates' 2012 North America Airline Satisfaction study after two consecutive years of improvement. The drop was not a large one; overall, passenger satisfaction dropped to 681 index points on a 1,000-point scale. In 2011...

PODCAST

The Case for Automated QA Tools: Speed Wins

Welcome to a special BriefingsDirect podcast series, coming to you from the HP Software Universe 2010 Conference in Washington, D.C. We're here to explore some major enterprise software and solutions trends and innovations making news across HP's ecosystem of customers, partners and developers. Our ...

Twitter: A Customer Communication Lifeline

When you're talking with your best and most trusted friends, there is no need to defend yourself with disclaimers, overly defined examples, or defensible arguments. The conversation just happens. When two friends know each other well, they finish each other's sentences. Wouldn't it be great to commu...

Novell Aims for Improved Productivity With GroupWise 7

Novell this week launched the latest version of its collaboration platform. GroupWise 7 is now available on multiple operating system platforms. Novell said the new version delivers significant advances designed to increase end-user productivity, including integrated e-mail and instant messaging, en...

CRM Through Branded Payment Cards

Loyalty schemes had been around for years before their sponsors paired them with purchase power on credit or debit cards. For any best customer program, the business running it measures its effectiveness on two levels -- the top line and the bottom line. On both levels, co-branded and proprietary c...

FINANCIAL NEWS

Markets Again Fall as Earnings Outweigh Economic Data

A rare earnings miss and a soft outlook from eBay helped spark another sell-off on Wall Street today as investors ran for cover from a growing list of disappointments in the corporate profits realm. Major averages ended the session at or near their lowest point so far in 2005. The Dow fell 68.50 poi...

Airline Bankruptcy and the State of the Skies

US Airways and United Airlines are already under bankruptcy protection, and Delta Air Lines is skating dangerously close. Consumer members of frequent-flier programs are not considered creditors, but to many, they might as well be. "Consumers are absolutely, unquestionably concerned, and anyone who ...

How often do you receive an email that you suspect is fraudulent?
Loading ... Loading ...

LinuxInsider Channels