Archive

Tech Vendors Are Treating Customers Worse Than Before

Businesses depend on their customers, and it would make sense that good customer service would translate into loyalty and sales, but high-tech vendors don't seem to have gotten the message. The average customer experience rating for tech vendors fell from 58 percent to 52 percent since last year, in...

WHICH APPS DO I NEED?

All Things Appy: Top 5 Chrome Finance Apps

It's mid-April, and spring is in the air -- that time of year when a young man's or young lady's thoughts turn to money. Conveniently for us all, the Web browser is a fine place to organize finances, whether you want to get the process over with as fast as possible, or enjoy it in king-is-in-the-cou...

Mobile Payments Chicken-Egg Problem Goes to Committee

The ETA has announced the formation of the Mobile Payments Committee, a task force that includes representatives from the four main U.S. carriers -- Verizon, AT&T, Sprint and T-Mobile -- as well as Google, Isis, PayPal, Verifone and Intuit. The purpose of the committee is to develop a cohesive b...

Customers See Red as QuickBooks Online Flounders

Many customers of Intuit's QuickBooks Online are reporting problems with accessing the service for reasons that remain unclear. "I had a problem when I was uploading data from the desktop to QuickBooks Online," Claudia Bolding, owner of accounting software and bookkeeping services company Detailed O...

Mobile Apps to Keep Your Mind on Your Money

Managing personal finances once involved lots of paper. Then computer programs came along that helped simplify the process. Now a multitude of mobile apps are available to help people attend to money matters on the go. "It's very convenient to have it in your pocket on your phone," said Garth Scrivn...

OPINION

Dreamforce Takeaway: It’s All About Cloud Channel Strategies

In my previous commentary in this space, I suggested that the evolution of the channel in the cloud is entering a new stage in its development. Last month's Dreamforce conference, hosted by Salesforce.com, served as a showcase for a series of new channel initiatives which clearly indicate the growin...

INSIGHTS

The Data Experience Transformation

Admit it: You never think about data storage any more. We used to, quite a bit. Long before the storage glut that exists today, there was already too much of it, and it was hard to find places to store it. When we built software, it was with an eye toward maximizing our limited storage capacities...

OPINION

Salesforce.com’s Best Shopping Bets

Salesforce.com is on a buying binge as it attempts to build on its extraordinary sales momentum and broaden its market penetration within existing customer organizations and among new organizations. Since the end of last year, Salesforce.com has acquired five companies starting with Heroku and Etact...

INSIGHTS

Zuora and Salesforce.com: A Good Deal

Zuora and Salesforce.com have announced a new offering that highlights the strengths of each company and delivers new functionality to the telecommunications industry. Zuora for the Communications Industry is a solution based on the Force.com platform that handles billing, payments and customer car...

Gmail Meltdown Casts Shadow on the Cloud

Hundreds of thousands of Gmail users woke up Monday to find their emails had vanished and they had lost their contacts. Initial estimates put the number of people affected at between 150,000 and 500,000. Google's support forums are inundated with messages from angry users. The Internet giant indicat...

Tech Giants Scurry to Appease DoJ Over Cold-Calling Pacts

Six major high-tech firms have agreed to toss out the no-solicitation agreements they had reached concerning competitors' employees. The secret anti-trolling agreements came to a voluntary end on Friday as the Department of Justice announced a settlement with Adobe, Apple, Google, Intel, Intuit and ...

Nokia Picks Up Analytics Firm for App Market Insight

Nokia on Friday announced that it will purchase San Francisco-based mobile analytics firm Motally. The Finnish mobile phone giant did not disclose what it's paying for Motally, but it said the transaction is scheduled to close in the third quarter. The purchase is aimed at helping Nokia, which is lo...

Microsoft Vies for Dev Attention With WinPho7 Toolset

Microsoft on Monday announced the release of the Windows Phone Developer Tools beta; this was followed on Tuesday with the announcement of WinPho7 integration with the Windows Live and Zune services. The moves come as Microsoft works to consolidate its mobile efforts around the Windows Phone 7 platf...

EXCLUSIVE INTERVIEW

‘I’d Rather Sell to 10,000 SMBs’: Q&A With Citrix Online President Brett Caine

Citrix Online, a division of Citrix Systems, offers remote connectivity tools to the small and medium-sized business market. These include GoToMyPC, which offers remote access; GoToMeeting, an online collaboration tool; GoToTraining, an online training package; and GoToWebinar. Most recently, Citrix...

EXCLUSIVE INTERVIEW

‘I’d Rather Sell to 10,000 SMBs’: Q&A With Citrix Online President Brett Caine

Citrix Online, a division of Citrix Systems, offers remote connectivity tools to the small and medium-sized business market. These include GoToMyPC, which offers remote access; GoToMeeting, an online collaboration tool; GoToTraining, an online training package; and GoToWebinar. Most recently, Citrix...

To earn your loyalty as a consumer, how important is it that a brand provides a personalized experience?
Loading ... Loading ...

LinuxInsider Channels