Archive

Global EV Sales Growth Leads Industry in 2020

Global sales of electric vehicles in 2020 surged despite a drop in overall sales of passenger cars, according to a report from Canalys. Sales of EVs jumped 39 percent globally, reaching 3.1 million units, while sales of passenger vehicles fell 14 percent. Europe was a prime driver of EV sales last y...

Is 2021 the Year Cyberattacks Force Privacy Laws to Grow Some Teeth?

Cyberattacks are increasing in frequency, ramping up the data privacy threats they pose to government agencies and businesses alike. Governments both domestic and foreign need to step up efforts to pass legislation that bolsters technological defenses this year, warn privacy groups. Stiffer privacy ...

A New Era of Leadership on the Horizon at Amazon

Amazon gets a new chief executive this summer. Jeff Bezos plans to step down from that role and transition into a new job -- executive chair of Amazon. The chief of Amazon's cloud computing division, Andy Jassy, will become Amazon's new chief executive. Jassy served in that post in a temporary capac...

INSIGHTS

CRM’s Pandemic Performance

If you step back and look at what the tech sector has demonstrated to us through COVID, you can feel impressed. Early in the crisis vendors like Salesforce and Zoho began offering their products for free, or at low cost, to companies and end users suddenly faced with working at home. Oracle, Salesfo...

GOVERNMENT IT REPORT

New Administration Seeks $10B Boost for Federal IT Programs

The incoming presidential administration has proposed an extraordinary increase in support of federal investments in high technology. As part of the administration's plan to deal with the economic impact of COVID-19, the proposal includes $10 billion for various federal information technology progra...

EXCLUSIVE INTERVIEW

How to Deploy an Effective Mobile CX Strategy for E-Commerce

As the pandemic continues to keep shoppers out of brick-and-mortar stores, new shopping behaviors continue to include smartphones to nudge products into consumers' digital shopping carts. CRM Buyer discussed with Dennis Reno, SVP and head of customer experience at Cyara, how mobile CX is influencing...

Practicing Productivity to Empower the Workforce

Finding the right productivity system means understanding one's situation, goals, and needs -- and then using that system consistently until it starts to have beneficial results. The E-Commerce Times spoke with productivity experts to get their perspective on apps, platforms, and techniques that hel...

The New Era of Cashless, Invisible Payments

While it was already underway prior to the pandemic, the worldwide shift to digital payments has been accelerated by the crisis. This new cashless concept and the related back-end changes by banks to adopt real-time payments are becoming increasingly popular; and have set into motion the potential f...

Conversational Platform Trends for 2021

Live chat and conversational platform technologies have made significant advancements in recent years. Thanks to AI and machine learning, these implementations have gone beyond just being a customer support tool, to a crucial component of an e-commerce revenue engine. Here's what retailers need to k...

Search Milestone Gives DuckDuckGo Something to Quack About

DuckDuckGo reached a significant milestone last week when it racked up more than 100 million searches in a single day. While still a paltry number compared to the more than five billion daily searches performed by Google, the milestone is a major one for the search engine that doesn't store any of i...

Coffee Sales 2.0

Coffee is one of the most widely consumed beverages in the U.S. and worldwide. As the market grows -- and becomes more competitive -- coffee companies are coming up with more creative ways to get their products to online consumers. The E-Commerce Times recently spoke with coffee and e-commerce exp...

The Critical Role of High-Tech R&D in the COVID-19 Era

Maintaining and increasing research and development spending in the COVID-19 era is critical for high technology vendors to deliver new solutions and services, continue to innovate, and position their businesses to rebound from the negative effects of the global pandemic. Analysts, financial adviso...

PC Market Upswing Accelerates in Q4 2020

The PC market ended 2020 with a big bang, as shipments during the final quarter rose 25 percent over the same period in 2019, according to a report by research firm Canalys. Much of the market growth during the year was driven by notebooks and mobile workstation shipments, which increased 44 percent...

INSIGHTS

Revving Up for CRM in 2021

This might be a big year for CRM. I say might because I am not clairvoyant, and humility is on the resolutions list. CRM has gone through five 5-year cycles during the past few decades. That trend feels as old as SaaS at this point, and I think we're going to embark on a new cycle that will take rou...

To earn your loyalty as a consumer, how important is it that a brand provides a personalized experience?
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