Archive

Pitney Bowes has unveiled Consumer Connect, a self-service post-purchase marketing solution for retailers and brands. The service helps retailers drive new revenue after shoppers press the buy button. It enables retailers to create a branded tracking and post-purchase experience. "Retail marketers s...

Too many e-commerce companies treat shipping as a commodity. The ones that don't, win. Amazon and Zappos are prime examples of companies that care about fast fulfillment, and they have millions of loyal customers because of it. The good news is that you don't have to offer free next-day shipping t...

Businesses depend on their customers, and it would make sense that good customer service would translate into loyalty and sales, but high-tech vendors don't seem to have gotten the message. The average customer experience rating for tech vendors fell from 58 percent to 52 percent since last year, in...

At Salesforce.com's Dreamforce 2010 conference this week, EDL Consulting showed off version 2.0 of CloudCraze, which it touts as the first e-commerce platform built natively on Force.com. CloudCraze is claimed to provide the functionality of more expensive enterprise multi-channel commerce packages ...

On July 5, Pitney Bowes announced it had received acceptances for over 90 percent of the existing issued ordinary shares of Portrait Software, a leading provider of solutions that focus on enhancing customer relationship management systems and enabling clients to achieve improved customer retention ...

Memo to telecom service providers: "We never thanked you, but you did a great job offering us consolidated billing. It is hard to remember now, as for the last few years you have been so aggressive in promoting bundled services, but five years ago, this was a major pain point. Three bills for ISP, c...

When designing a Web page, where exactly should one place the icon to let the consumer know Live Chat is available? On the home page? In the service section? Should that icon be flashing? What color should it be? Believe or not, a group of executives spent at least half an hour of earnest conversati...

It can be a scary world out there. Phishers, hackers, crackers and the like are determined to wreak havoc on network security -- and a firm's Chief Information Officer is smack dab in the middle of it all. The CIO establishes and directs the strategic long-term goals, policies and procedures for an ...