Archive

The PaaS Era, Part 2: Who’s In It All the Way?

Open development platforms and their offspring -- mashups -- are behind the significant changes in CRM functionality that have been introduced over the last year or so. These are early days for Platform as a Service, though, and each vendor is approaching the technology on its own preferred path. Fo...

ANALYSIS

The Crucial Difference Between Contact Management and CRM

The budget cuts and spending freezes resulting from the current economic downturn have reduced the number of legitimate opportunities for sales representatives; therefore, organizations are placing a renewed emphasis on cutting costs and customer retention to combat certain economic realities. In an...

SalesLogix Layers Web 2.0 Functionality Onto Buttressed Foundation

In version 7.5, SalesLogix' latest product release, the company builds on the Web architecture and platform it introduced more than a year ago. For version 7.2, which debuted in spring 2007, SalesLogix rebuilt its architecture using standards-based, scalable Web technologies that set the stage for t...

ANALYSIS

NetSuite’s Paradigm-Shifting IPO

It's just a hunch, but I think that NetSuite CEO Zach Nelson will not have the same problems with the SEC regarding his IPO that Marc Benioff had a couple of years ago when he took Salesforce.com public. You might recall that Benioff was slapped with a large fine for speaking about his impending IPO...

ACT Releases Financial Vertical

ACT has introduced its second industry-specific vertical -- this one in the financial industries sector -- following its ACT for Real Estate release. Like the first vertical, this release is built on ACT's core base with the industry-specific features incorporated into the core product line. The new...

CRM Breaks Into Show Business

How can companies establish effective customer relationship management in the heat of battle? We're not talking about a military action; the conflict in this case exists between entertainment companies and their customers. "For the most part, the entertainment industry and its customers have been at...

SalesLogix 7.2 Sets Stage for Future CRM Developments

At its annual Insights business partner conference recently, Sage Software rolled out a new iteration of its SalesLogix application which, given the number of advancements the platform offers users, is deceptively numbered version 7.2. "I think the company undersold itself when it didn't call it ver...

TimeLinx Aims to Meld Time and Expense Tracking With CRM

TimeLinx Software has announced TimeLinx CRM 5.0, which combines time, task and expense tracking for client projects, with sales and marketing data captured by traditional CRM systems. The product's features include a Web-based and network time sheet client, Microsoft Project synchronization and a r...

Is Mobile SFA in Sync Yet?

Once CRM systems got their bugs worked out, ancillary solutions further developed and handheld devices became a favorite of top executives and field staffs alike. However, early mobile sales force automation and other CRM offerings had their approach all wrong. Vendors tried to miniaturize entire CR...

BEST OF ECT NEWS

Sage CRM’s Dave Batt on New Migration Products

Earlier this month, Sage Software announced it had acquired one of its longtime partners, Corum, a Canada-based provider of CRM technology. It was a significant deal for the company, said Dave Batt, senior vice president and general manager of Global CRM, as the acquired technology matches one of th...

EXCLUSIVE INTERVIEW

Sage CRM’s Dave Batt: New Migration Products, More Choices

Earlier this month, Sage Software announced it had acquired one of its longtime partners, Corum, a Canada-based provider of CRM technology. It was a significant deal for the company, said Dave Batt, senior vice president and general manager of Global CRM, as the acquired technology matches one of th...

Sage Software Acquires Mobile CRM Provider

Sage Software, the U.S. subsidiary of UK parent Sage Group, has acquired Corum, a privately held software consulting and development company that specializes in mobile CRM technology. Sage has partnered with Corum for several years, integrating the Canada-based firm's mobile platform with the SalesL...

ANALYSIS

Sage Software Speaks With – and Listens To – Its Resellers

For decades Sage Software has focused on the mid-market and SMB space, selling a variety of accounting back office and CRM oriented front office applications around the world, but the company has always been something of an odd duck in the business software market. For starters, Sage has been throu...

Mobile Workforces: Better Living Through Technology

According to a February JupiterResearch survey, 59 percent of small businesses that generate between US$100,000 and $5 million in annual revenue and 74 percent of those making in excess of $5 million are heavy users of mobile phones. Whether they work on their own or have 100 employees, more than ha...

OPINION

Who’s Your (Data) Daddy?

Whoever controls the basic customer information controls the front office. In order to have the customer information, you need to have a data schema that can support it. That means a schema that supports things like products, invoices, purchase orders and much more. If you think this is beginning...

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