Archive

CRM BUYER SPECIAL REPORT

The Rise of Online Self-Service

As more consumers and businesses turn to the Internet not just for information, but as a way to run their daily errands, the need for more sophisticated customer service grows unabated. The old one-two punch of call-center representatives and an online Frequently Asked Questions (FAQ) page does not ...

PRODUCT PROFILE

ServiceWare Express for the Mid-Market

ServiceWare Technologies is branching into the mid-market with a new suite of knowledge management tools for customer service and support. The offering, dubbed ServiceWare Express, includes Web self-service, e-mail response management, chat and agent-facing tools, such as case management and reporti...

Elon Musk's Dec. 2 action to release The Twitter Files: Approve or Disapprove?
Loading ... Loading ...

LinuxInsider Channels