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The Social Network Half a Billion Love to Hate

"Incredibly dysfunctional" is not an option you can list as your relationship status on Facebook, but that seems to be the way to describe the site's relationship with its users. It's like an ex-boyfriend or girlfriend you hate so much but just keep going back to again and again and again, possibly ...

Security Gurus Scream for Microsoft Shell Patch

A Windows Shell flaw for which Microsoft released a security advisory Friday could lead to widespread attacks, security experts fear. The vulnerability attacks through Windows shortcuts, icons for which are displayed on users' computer screens. It can be exploited through removable drives or over co...

OPINION

Report From the Trenches: Health IT Post-HITECH

Just a few weeks ago, Lincoln Medical and Mental Health Center learned a hard lesson. If you didn't see the news reports, the N.Y.-based healthcare provider notified over 130,000 individuals that their records -- including diagnostic information, Social Security numbers, dates of birth, and other i...

OPINION

Apple Didn’t Beat Microsoft, Robbie Bach Did: Apple’s Secret 5th Column

Last week, Apple passed Microsoft in market capitalization. Microsoft is still the most profitable company in the segment, and as Jobs himself would point out, it is all about profit. However the one saying I've made famous is that "perception is 100 percent of reality," and the perception is that A...

Siemens Goes Virtual With Contact Center Upgrade

Siemens Enterprise Communications has announced an upgrade of its OpenScape Contact Center. The V8 release will be generally available May 18, Ross Sedgewick, senior director with Siemens' large enterprise solutions group, told CRM Buyer. The new version will provide virtualization from both the ser...

ANALYSIS

I See You: Video Collaboration in the Enterprise

Videoconferencing systems have existed since the 1960s and since then, these systems have slowly been integrated into the enterprise. The vision of videoconferencing has always been clear in theory, as depictions from "The Jetsons," "Star Wars," "Star Trek," and other science-fiction titles have sho...

Tech Sector Primed for Comeback in 2010

The global IT market will see better days in 2010 as signs point to the beginnings of a worldwide economic recovery, according to a report from Forrester Research. Global IT spending will grow 8.1 percent, while IT spending in the United States will climb 6.6 percent, according to the study. Large e...

Does Dell’s Primordial Smartphone Have an Android Inside?

Computer manufacturer Dell on Monday confirmed that it's making mobile devices for China Mobile, the world's largest wireless carrier in terms of subscribers. This followed China Mobile's announcement in Beijing on Monday of its new mobile app store. "We are developing devices for China Mobile, but ...

Nortel Asset Sale Punctuates End of Era

Nortel Networks has agreed to sell its two advanced wireless technology business units to Nokia Siemens for $650 million. The companies hope to close the sale by Q3 of this year. It is an ignominious end for the telco, which at one time was one of the dominant players in the global marketplace. In J...

Can SMBs Live Without Unified Communications?

In Italy, Biesse Systems is a manufacturer of substantial size; its American subsidiary, though, is by any measure a small business, with under 200 employees. Still, Biesse America's communication needs rivaled that of a large enterprise. It needed to communicate with its parent in Italy regularly, ...

Microsoft Pumps Another $100M Into Novell Deal

Microsoft is bumping up its monetary investment in its controversial partnership with Novell. Styling the deal as a so-called incremental investment increase, Microsoft will buy up to $100 million in Suse Linux Enterprise Server support certificates. The certificates are sold and exchanged for IT su...

CRM BLOG SAFARI

Landslide – and Other Moving and Shaking – in the Blogosphere

Landslide has a friend in blogger Chris Bucholtz, who writes, "Here's what Landslide provides in the new release: a single-screen interface that walks its users through the standard tasks that CRM fulfills -- gathering data on customers and leads -- and then beyond that into a set of processes that ...

Study: IP-Based Contact Centers Speed Product Churn

At $2.4 billion, the global contact center marketplace has grown mature. However, trends in the industry are still driving much growth in the space, according to a newly released report by Gartner that looks at the market and its players. These trends include a move to IP-based systems, which in tur...

Real Estate Discovers CRM, Part 1: Embracing the Idea

In few other industries is the need for a good CRM system as great as in real estate -- a business that employs large sales forces with a need to build lasting client relationships and processes lots of documents. Add to that the need to track property listings, sales leads and referrals, and it be...

AMD Fishes for SMB Buyers With Business Class Initiative

AMD on Monday launched a new line of PCs targeting small and medium-sized businesses. Through its business class initiative, the chipmaker aims to provide desktop solutions to customers stuck between consumer PCs and enterprise-class systems. "Often, SMBs don't need all the higher level performance ...

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