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Results 1-1 of 1 for Jeff Zabin and Jim Nail.
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9 Ways to Squeeze the Most Value From Customer Feedback

In November, as the crowds of caffeinated holiday shoppers began to swell, Starbucks baristas received a corporate edict: slow down. Going forward, they were to make only one drink at a time, no matter how many customers were waiting in line. According to sources, Starbucks customers were complainin...

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