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Results 1-2 of 2 for Robert C. Johnson.
EXPERT ADVICE

6 Simple Steps to Improve Your B2B Customer Retention

The business-to-business buyer's journey is often difficult and long. The typical buying group for a complex B2B solution involves six to 10 decision makers, each of them bringing information they independently gathered to share with the group before making a decision. This information often opens t...

EXPERT ADVICE

5 Ways to Stop Stressing Out Your Customers

Company executives -- especially customer service leaders -- will tell you that the customer is the most important person on the planet and that the company is focused on making the customer happy with a laser-like intensity. Take a look at a typical mission statement -- it's all about the customer....

Will Elon Musk ultimately purchase Twitter?
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