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The news that AOL and Yahoo are planning to roll out a certified e-mail delivery service based on partner company Goodmail Systems' CertifiedEmail methodology is leading some e-mail marketers and related providers of e-commerce services to conclude that a sea-change -- largely unwelcome -- is underway in their industry ...

Five9, an on-demand provider of customer interaction management, has introduced a new application aimed at addressing the most troublesome portion of agent-customer communication: the inbound call ...

Both Oracle and Siebel have developed a reputation for maintaining a hard line on pricing. Now that they are merging, buyers of CRM and related software are apprehensive about how the consolidation will affect pricing ...

The Faustian bargains that Google, Yahoo and Microsoft felt compelled to make with the Chinese government in order to maintain access to its vaunted market are not likely to be broken on grounds they qualify as trade barriers ...

There is greater demand than previously thought for a hybrid software-as-a-service (SaaS) product, suggests a Yankee Group survey scheduled for mid-February release ...

Consumer and corporate Windows users had the chance to reminisce about the good old days of computer malware as the latest worm, dubbed Kama Sutra, made its expected appearance on Feb. 3 ...

SAP has unveiled its hosted customer relationship management application, putting an end to the recent flood of speculation about when it would arrive and what it would look like ...

President Bush urged spending more federal funds to improve math and science programs in U.S. schools during his State of the Union address Tuesday night, a call to action that won approval from private sector execs in the tech industry as well as science professors at universities ...

SAP and its partners plotted new mid-market strategies at the company's 2006 Field Kick-Off Meeting, or FKOM, which drew to a close in San Antonio, on Wednesday. In addition, SAP partners used the conference as a launchpad to introduce a slew of vertical and micro-vertical applications ...

Microsoft has adopted new guidelines for deciding how to respond to a foreign or U.S. government request to shut down a blog ...

A lawsuit against eBay filed two years ago byTiffany (NYSE: TIF) -- a high-end jeweler whose prices are based as much on its brand name as on quality and craftsmanship -- is moving forward and is expected to go to trial by the end of this year ...

Oracle's US$5.85 billion acquisition of Siebel is expected to be finalized on Tuesday, after a scheduled vote by Siebel shareholders to approve the transaction, which was first announced in September ...

Dell has indicated it will continue to expand its ties in the Indian outsourcing market, building on the contact center and R&D operations it already has established. Its most recent initiative? Plans to establish a customer contact facility in Gurgaon to complement its existing operations in Bangalore, Hyderabad and Mohali ...

Google has streamlined its Toolbar and rolled out a new product, Toolbar for Enterprise, tailored to the corporate environment. Both versions, which are still in beta, give users new options to customize their search ...

Microsoft's offer on Wednesday to make its Windows Server source code available under license in order to comply with EU antitrust laws may not be enough to satisfy officials ...

Siebel, it is clear, has been on a tear to close out what is likely to be its last quarter as an independent company as strongly as possible ...

Microsoft has formed Live Labs, a new research partnership meant to jump-start its Windows Live initiative by investigating new Internet-centric technologies and products that offer commercial possibilities ...

Since the revelation last week that the Justice Department has subpoenaed Google for search term data, Internet users have been awakened to its profound ramifications. At some date in the future, many fear, they may be confronted with questions by the government or from law enforcement agencies about their own search behavior ...

Along with its preliminary financial results for the fourth quarter, SAP gave the markets notice that its hosted-CRM application will be available in February. CEO Henning Kagermann made the revelation during an analyst briefing on Wednesday morning ...

SplendidCRM, formed in November 2005, is getting set to enter the increasingly crowded open-source CRM marketplace ...