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J.D. Edwards has released its latest Advanced Order Configurator, a CRM application that allows sales reps and customers to visualize different variations of a specific product before an order is placed ...

Amdocs (NYSE: DOX) has unveiled the first upgrade of ClarifyCRM, the once-leading CRM application that it purchased from Nortel (NYSE: NT) last November for US$200 million ...

Partner relationship management, once thought of as an adjunct to CRM, increasingly is becoming a mainstream fixture in application suites. Granted, it is not up there with the big three staples of CRM -- service, sales force and marketing -- but as recent releases ofSAP's (NYSE: SAP) mySAP CRM 3.1 andNetLedger's online NetCRM show, it is starting to be a regular on the CRM menu...

Is CRM dead? Tom Siebel certainly seems to think so, at least if the comments he reportedly made at the DCI Customer Relationship Management conference earlier this month are any gauge. The future of CRM, according to Siebel, lies in vertical business processes and Web services ...

The advantages of online CRM applications, such as those offered by Salesforce.com, UpShot and Salesnet, are easy enough to see: They are pay as you go, with fees hovering in the neighborhood of US$100 per month. Although the price tags may seem relatively modest, the applications themselves have become quite robust, according to Yankee Group analyst Sheryl Kingstone...

When Cynthia Henderson, secretary of Florida's Department of Management Services, began evaluating ways to replace the agency's antiquated, paper-based personnel processes with an appropriate software system, it quickly became clear that the price tag would hover around US$80 million. However, Henderson realized that by hiring someone else to handle the information and processing, the agency would save $173 million over a seven-year period. After that, the decision-making process became much easier...

SAP has launched the latest version of its mySAP CRM application at the Sapphire conference in Lisbon, Portugal. Aside from feature enhancements, many of the changes are focused on making the application more user-friendly. ...

Siebel's newest version of its flagship CRM product builds on the Web-centric architectural shift the company made in version 7. Users will be able to better integrate disparate applications into 7.5, as the company's widely lauded Universal Application Network (UAN) is embedded in this release. It also offers full Unicode support for cross border implementations and for the first time unbundles its data model.

A year after its first foray into the manufacturing vertical, BlueMartini has released Blue Martini 5 for Manufacturers. Accordingto Joe Paytas, director of Blue Martini manufacturing industry, the latest version hasthree new features that leverage Blue Martini's J2EE architecture: lead management,configuration, and quoting and order management ...

E.piphany continues to roll out its E.6 suite, this week shipping the customer service module. Service 6.0 is a hybrid offering, incorporating contact center serviceand sales capabilities. It includes self-service options, such as e-mail response, and an analytics component called E.piphany Insight for Service ...

Genesys Telecommunications has staked its claim in the rapidly growing IP contact center space with the release of Genesys Express IP Contact Center (IPCC), an IP-based turnkey platform geared toward the mid-market. Earlier this year, the company released its general Genesys IP Contact Center app. ...

Metaldyne, a global supplier of metal-based components, has deployed J.D. Edwards' enterprise asset management (EAM) product as part of its overall manufacturing and supply chain -- and, to a certain degree, CRM -- strategy ...

General Motors, Suzuki Motors, Fuji Heavy Industries and Isuzu Motors announced they have formed a joint venture company, Japan Auto Web Services. The first item on the new company's agenda, executives said, is the immediate establishment of BuyPower Japan, an online automotive shopping service. ...