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"Battery life is so important to customer satisfaction," telecom analyst Jeff Kagan told TechNewsWorld. "Most smartphones don't have great battery life. When we used to carry low- power wireless phones, the battery would last a week or longer. Today we're lucky if it lasts a day of use."

The new partnership will benefit Google and Sprint -- and their cloud customers as well, according to telecom industry analyst Jeff Kagan "The cloud is growing and will continue to grow. However, most companies don't feel comfortable with their understanding of and skill set ...

The cloud is an idea that actually has been with us for many years before we gave it the name "cloud." All of a sudden, it is growing into a large and important space. Most companies are dipping their toes in the cloud -- however, many corporate customers are going only so far. Why the delay? ...

"Service providers, broadcasters and viewers all realize the industry is changing," telecom analyst Jeff Kagan pointed out. "Some like the change and opportunity, and others don't," he told the E-Commerce Times. "Some would prefer things stay put since that is the way their b...

Why do so many companies keep slapping their customers in the face and expect them to stick around? Remember the good old days, when an update or an upgrade was good news? It solved problems. Today, updates often create new problems in their wake. Today, updates are two steps forward and one step back. ...

"Wow -- this is an astonishing call," technology industry analyst Jeff Kagan told CRM Buyer. "It's like a bad joke on a late night TV show. This is an astounding example of not connecting with the customer -- of actually ticking off the customer, countless times over a long period of time...

The LivePro is an ambitious effort by Sprint to offer a product with capabilities that go above and beyond the typical mobile hotspot, said industry analyst Jeff Kagan "This is a pretty powerful new device in the wireless space," he told TechNewsWorld. "There are other tiny p...

"The television model is broken and needs to be reinvented," telecom analyst Jeff Kagan told the E-Commerce Times. "I see Aereo continuing to chip away at that broken television model. I don't think this is the end of the Aereo story. I think this is just the end of one chapter. Time for chapter two." ...

We've been hearing all about these amazing new smartwatches. They are the remote control for our smartphones. They make doing regular tasks quicker and easier. They are said to be the most exciting new product since the smartphone. If that's the case, then why have they not taken off yet? ...

"Google will lose out on quite a bit of ad revenue," telecom expert Jeff Kagan told the E-Commerce Times. "On the other hand, it will also attract new ad revenue because of this move. Apparently Google thinks the new ad revenue will be greater than what they will lose. Also, ...

Do you remember those snotty little kids who didn't seem to understand the difference between right and wrong? You know, the little brats who thought the rules didn't apply to them. The kids who thought they could get away with whatever they wanted -- rules were for somebody else. Well, that seems to be a fitting description of Facebook, as it repeatedly breaks customer trust and invades its users' privacy...

"I am happy to see Verizon and Google settle their differences before they caused irreparable harm to their brands," telecom industry analyst Jeff Kagan told the E-Commerce Times "We don't know where the fault lies on this one, but both companies were being hurt," he added. "...

Nest Labs may offer cool technology, but do we really want Google or anyone knowing everything that goes on in our homes? Home automation may indeed be a double-edged sword. Today, like children, we are excited and amazed at how tech can accomplish simple tasks. Will we still be happy down the road, when it crosses the line and invades our privacy?...

"This is hurting them both through bad PR," said telecom analyst Jeff Kagan "Even though 100 MB isn't a big deal, it's costing them more than it was ever worth to begin with," he told the E-Commerce Times.

"There are many small companies that fit into this messaging app category," telecommunications analyst Jeff Kagan told the E-Commerce Times. "We will see many more mergers like this." ...

Even if this weren't an election year, the debate around Net neutrality will not be settled any time soon, said telecom analyst Jeff Kagan. There are good arguments for both camps, he told TechNewsWorld "It is a swamp," he said, "and I don't see us slogging our way through for...

SoftBank CEO Masayoshi Son may have new hope for a Sprint, T-Mobile merger. After SoftBank merged with Sprint last summer, Son set his sights on T-Mobile. There was early resistance from regulators, but that may be softening, with Comcast-Time Warner Cable and AT&T-DirecTV having joined the merger dance ...

"Typically, today, when the big phones come out, they're available from all the carriers," telecom analyst Jeff Kagan told TechNewsWorld. Then again, there has not been a brand new device like this in a while. This could be one of those big moments, like when the iPhone was introduced. This could be that kind of event where if you have a single carrier, it generates a kind of excitement because it creates a more limited availability. Whether or not Amazon was trying to follow Apple's playbook, I think it'll be successful, because we don't see much of this anymore. If it was available from all the carriers, it wouldn't be that special." ...

"I think there's probably less they're going to be concerned about with an AT&T-DirecTV merger than with a Comcast-Time Warner merger, for example," telecom analyst Jeff Kagan told the E-Commerce Times. "AT&T is a telephone, wireless and Internet company, and DirecTV is a sat...

"I think there's probably less they're going to be concerned about with an AT&T-DirecTV merger than with a Comcast-Time Warner merger, for example," telecom analyst Jeff Kagan told the E-Commerce Times. "AT&T is a telephone, wireless and Internet company, and DirecTV is a sat...