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One of Inc.com's primary missions is to locate, package and recommend solutions for meeting small business challenges. The site's staff selected 100 Web-delivered applications and tools from dozens of providers. The providers are independent firms that submitted their products and services to the site's staff for review and testing.

"The enhanced local content found on CitySearch city guides is now more extensive than that of any other portal, with most of the information being delivered by CitySearch staff who know the ins and outs of their communities," said company CEO Charles Conn. ...

Wall Street reacted negatively to the income result last week, and eBay's stock fell in trading. However, the company said that it had forecasted the income result, saying that investments in computers and staff to deal with power outages and its expansion into new markets and products were the cause...

The dot-corp is staffed by a combination of internal and external personnel. It seems to work best if the corporation wantse-commerce to be a heavily controlled extension of the existing corporation and its product or service mix. Many of the large retailers originally jumped...

Entropic has staff in Washington, DC and Cambridge, UK. Washington staff members will relocate to Microsoft headquarters in Redmond, Washington, or to the Cambridge office. Entropic's Cambridge office will expand.

To bring this scenario about, it has been reported that AltaVista has beefed up its staff to more than 600 employees from a measly 80 workers last year. It has also created a new tag line for the plethora of TV commercials it has scheduled: "AltaVista: Smart is beautiful." Th...

Who will respond? While some companies have devoted entire customer service teams exclusively to addressing e-mail inquiries, other companies incorporate e-mail response services with existing telephone Customer Service Representative (CSR) responsibilities. Either route you take, you should strongly consider administering a written exam to those people responsible for sending e-mail replies. This will ensure that you are sending intelligent and grammatically correct messages to your customers. Both methods have advantages and disadvantages that depend on your specific business and customer service model. What you have to keep top of mind is that you need an adequate staff to accommodate all the inquiries your company receives, whatever method they arrive.

The programs can also be integrated, using plug-ins, with common office programs such as Microsoft Word and Adobe Acrobat, or users can buy programs with PenOp already integrated into the applications. Companies such as JetForm, DOCUMENTUM, FileNET, UWI.com and Staffware offer such applications...

Higher-than-expected traffic and insufficient preparation are the root causes of most e-commerce holiday customer complaints. Heavy site traffic can slow download times and lose sales. It can even cause your site to shut down. Your technical staff must be prepared to handle overload issues.

"Reel.com's gift store and services will make selecting, wrapping and delivering gifts easy and affordable this holiday," said Dave Rochlin, chief operating officer for Reel.com. "We have a series of unique and entertaining gift finders that leverage the movie expertise of our staff and make it easy to select the perfect gift." ...

In fact, it has been reported that some stock chat sites are getting so many requests for the identities of certain posters that they may be forced to hire a staff just to process them. Some sites apparently try to notify the poster that they are about to be unmasked, while o...

She even said that sales staff who met or exceeded their sales goals would no longer be required to drive a Ford Taurus, which had been the official company car. ...

Spun.com employs a special staff to inspect all incoming used discs. The inspectors automatically weed out CDs with obvious defects, but if a buyer finds a problem after it is shipped, Spun.com will replace it or credit the buyer's account. If necessary, a new CD will be substituted for the damaged used disc, but Spun.com promises to charge the customer the used price.

Treat inflexibility as a hidden cost. The survey found that the value of a deal changes as portals fall short on service, staff and technical requests. Get into bed with AOL. Despite the inflexible culture and poor partner service, e-tailers repeatedly cite AOL deals as the m...

VA will provide the facilities and resources necessary to maintain the site, which will officially launch later this month. LNC, a non-profit project supported by an international volunteer staff, plans to feature advice and support, opinion columns, reviews, a searchable database of problems and solutions, technology previews and tutorials. According to Green, visitor contribution is encouraged.

CBS Corporation (NYSE: CBS) holds a one-third equity position in the Web site, which offers small business content, commerce, community and communications delivered by a group of partners and in-house staff. With Office.com, New York-based Winstar and CBS are attempting to be...

"SecuritE-GUARD is the perfect solution for companies that do not have the expertise to implement monitoring tools, or the time to proactively monitor and analyze the information and make the adjustments required to reduce the risk on an ongoing basis," stated Jeff Johnson, co-founder and CEO of META Security Group. "META Security Group becomes an organization's 'virtual security staff' by delivering these fundamental services over the Internet, without the high cost of on-site consultants or a full-time security staff." ...

"A majority of eSoft's engineers have used very early Linux versions and collectively have nearly a half-century of experience programming on the Linux platform," commented Jeff Finn, president and CEO of eSoft. "One of the strengths of our organization is the depth and breadth of experience represented in our Linux engineering staff." ...

By automating the prescription process, AIRbots says, many data tracking functions will become less time-consuming and more reliable. Computerized prescriptions can aid medical professionals in screening for drug interactions, checking formularies and patient histories, verifying dosages and analyzing drug utilization patterns. In addition to an "electronic scrip pad," Freescrip.com offers access to its "Value Formulary" drawn from standard medical references to help doctors ensure they are prescribing the correct medications. Individual patients' prescription histories can be uploaded by a physician's office staff and maintained by Freescrip to give patients the freedom to visit a different doctor and get reliable care.

In related news today, Red Hat announced the opening of Red Hat Japan. The new operation in Japan features a new, expanded headquarters and staff that will deliver Red Hat software and services directly to Japanese customers. "Japan has always been an important market for Red...