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FAA Inches Down Runway to New In-Flight Gadget Rules

Whatever incremental activities the FAA will allow, they cannot come too soon for many flyers, independent technology analyst Jeff Kagan told TechNewsWorld. "This is what people have been begging for -- for years -- and frankly, many people leave their devices on during take off and landings, either on purpose or because they forgot to turn them off."

BlackBerry May Get to Juice Up in Private

"Blackberry still has value in their brand, their secure emailtechnology, their servers scattered around the globe in companies,governements and the retail space," said telecommunications analystJeff Kagan. "The problem is they simply haven't caught on with theirnew tech." Its...

White House Urges FCC to Legalize Cellphone Unlocking

Three or so years ago this was not that significant an issue, but it has become so for many consumers, telecom analyst Jeff Kagan told the E-Commerce Times "As cellphones become more ingrained in society and as we use them more as a primary mode of communication," he explained...

ANALYSIS

Aio Wireless Hits the Ground Running

Last week, I met with Aio Wireless, a subsidiary of AT&T. As an industry analyst for almost 30 years, I have met with my share of companies -- new and old, growing and struggling. They all want to put on a good front so I'll say nice things about them. Each has its own special set of opportunities and challenges, and that's the case with Aio Wireless. However, Aio seems to have four key strengths. ...

Gogo to Bring In-Flight Internet Up to Speed

Even just a decade ago, the thought of being able to email from above the clouds seemed like a distant dream, said industry analyst Jeff Kagan. Now that in-flight WiFi capability has become commonplace, consumer demand for faster, more reliable and affordable service is rising...

OPINION

The Moto X Is Functional, Fun and Fashion-Forward

Moto X, Motorola's first new handset since being acquired by Google, is a true tech-fashion-forward move. In the past, a new handset offered by Motorola would get me as excited as watching paint dry, but something is different this time around ...

ANALYSIS

Microsoft, Nokia, Verizon, Vodafone: Who’s Next?

We've seen it happen before. The wave of companies rushing to merge is building once again. On Monday it was Verizon and Vodafone. Tuesday was Microsoft and Nokia. Two questions: What will merging do for these companies, and which are next? ...

ANALYSIS

Microsoft’s Post-Ballmer Comeback

Windows 8 is the torpedo that sunk Steve Ballmer, the headlines have been screaming. The news we were all expecting finally arrived last Friday with the announcement that Steve Ballmer would step down as Microsoft's CEO. Now the question is who will replace Ballmer -- and will that person be the right choice? I have an important recommendation for Microsoft in this process.

US Internet Access May Be as Good as It Gets

Those remote or rural areas are often thought of as far away from the U.S., but Pew's recent numbers show that there is still a relatively significant chunk of U.S. citizens who aren't connected, said industry analyst Jeff Kagan. However, purely from a business standpoint, i...

Wireless Industry Opportunities Are Changing

The wireless industry has grown and changed over time. In fact, there seems to be a major transformation every few years, and change is starting to occur once again ...

Google Puts Waze Traffic Data on the Map

"Google Maps are more often the most popular and most accurate between the big options," said telecommunications analyst Jeff Kagan. "However, Google Maps needs to stay current to stay on top. Not only with accuracy, but with innovation." Google must fend off rivals, in other ...

Google to Microsoft: No HTML5, No YouTube App

"It's amazing how relationships change over time," telecommunications analyst Jeff Kagan told the E-Commerce Times. "Early on companies need each other and work together and get along well. Then, over time they start to compete more and more and everything changes." Caught in...

ANALYSIS

Can Apple Recapture the Wow?

The question I have for Apple, from my perspective as an industry analyst, is simple: What's your next move? We have watched the company transform the music space with the iPod, the smartphone space with the iPhone, and the tablet space with the iPad. However it has not had a breakthrough industry-changing product in the last few years. ...

BlackBerry Announces It’s Ripe for the Picking

"BlackBerry is in trouble, but that is not news," said industry analyst Jeff Kagan. "They have been in trouble for the last several years. "Unfortunately their last best shot failed," Kagan told the E-Commerce Times. "They developed new technology to attract new users, but ...

T-Mobile Turns the Tide With Wave of New Customers

Although T-Mobile is one of the four major players in the U.S. wireless space, it wants to be seen as the outlier that's shaking things up, said wireless industry analyst Jeff Kagan. "T-Mobile is redefining itself under new CEO John Legere," he told the E-Commerce Times. "We...

ANALYSIS

Do Your Homework Before Choosing an Unlimited Wireless Data Plan

Six years ago when Apple's iPhone and smartphones running Google's Android first hit the streets, it seemed that lots of carriers jumped into the unlimited space. They did this to let customers test drive the wireless data app world and get hooked -- and customers loved it. ...

Samsung Bests Apple on Customer Satisfaction

Looking ahead, while many consumers were initially attracted to the iPhone for its innovation, it's not clear that advantage is being sustained, telecom analyst Jeff Kagan told CRM Buyer. "Two things have changed," said Kagan. "One, Apple has not had any innovation in the las...

ANALYSIS

Lenovo’s Thoughtless ThinkPad Brand Strategy

ThinkPad is a solid brand. So why is Lenovo suddenly screwing up its brand relationship with customers? We all have our favorites. That's the power of successfully building a brand. However, in an effort to grow, Lenovo is making a costly mistake. Rather than creating a distinct new sub-brand category, it is spreading the existing ThinkPad brand too thin, confusing the customer. That's a recipe for disaster.

ANALYSIS

Microsoft’s Rip Van Winkle Syndrome

What the heck is wrong at Microsoft? It may be an important company, but it's an older company that has definitely lost its way. It can recover but doesn't see how. The solution seems so obvious from the outside. However, there is a sense that arrogance is getting in the way of clear thinking. It is keeping Microsoft from becoming great once again. So what's wrong, and what can it do to recover? ...

Verizon’s Brand Reboot: Dead Droids Walking?

Verizon Wireless and Motorola "have always had an exclusive agreement of sorts," telecommunications analyst Jeff Kagan told the E-Commerce Times. "Today's announcement of new Droid devices is just the next step in that process. What is new is that Google acquired Motorola and will be introducing the new Moto X next week."

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