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BlackBerry, formerly Research In Motion, is under a lot of scrutiny as it pursues its comeback strategy. An interesting question recently came up having to do with that effort: Is BlackBerry so busy focusing on growth and the future that it has forgotten about taking care of customer needs in the present? I'll address this both as a technology industry analyst and a long time BlackBerry fan.

What the deal won't do is boost T-Mobile in the rankings. It will remain the fourth-largest carrier, but it will be a much stronger No. 4, said telecommunications analyst Jeff Kagan. "It isn't going to change the landscape," he said....

"Remember the tiny laptops from a few years ago?" asked telecommunications analyst Jeff Kagan. "They were a flash in the pan," he said....

I want to thank CTIA for inviting me to be a judge in its annual wireless competition. The winners will be announced at this year's CTIA 2013 starting May 21 in Las Vegas. ...

With the market becoming more saturated, well-established companies like AT&T must switch focus with their strategy, said Jeff Kagan, tech analyst and consultant. AT&T is doing a decent job of converting its longtime consumers to more lucrative smartphones and tablets, while its competitors might still be simply trying to draw as many customers as possible...

With the market becoming more saturated, well-established companies like AT&T must switch focus with their strategy, said Jeff Kagan, tech analyst and consultant. AT&T is doing a decent job of converting its longtime consumers to more lucrative smartphones and tablets, while its competitors might still be simply trying to draw as many customers as possible...

Thanks to countless conversations with reporters, I have developed a crystal clear idea of why Dish Network and SoftBank want to acquire Sprint Nextel. It has less to do with wireless carrier ambitions, and much more to do with the future -- being leaders in a new space that's still largely under the radar. ...

"There always seem to be outages during a crisis," said telecommunications analyst Jeff Kagan. In this case, it seems the networks were not shut down. Rather, they were just overloaded. Overloading can happen during a crisis or any other time there is a sudden wave of calls." ...

The wireless industry is in the middle of a transformation. That means there are many new opportunities going forward, but there are many new challenges as well. Which ideas, companies and sectors will win is the question. ...

"This does open the door to other companies creating their own similar home page experiences," said industry analyst Jeff Kagan. "This could trigger another big wave of competitors with their own home pages." Home Ad-vantage...

"Best Buy is a store that has grown, and now it is trying to shrink its real estate," industry analyst Jeff Kagan told the E-Commerce Times. "This will allow Best Buy to keep their existing real estate and help them with the rent." If the Samsung Experience Shop is successful...

Aereo streams television over the Internet for a fee -- so far only in the New York City region. Its expected rapid rollout has not happened over the past year. Why? ...

"It is difficult to understand BlackBerry. They are doing well in some respects and not well in other respects," said telco analyst Jeff Kagan. "Outside of the USA they are stronger. However the USA is a key market, so they must do well here as well." It would be easy to read ...

When the BlackBerry Z10 was first in my hands, I was prepared to write a glowing review of the new device and operating system. I like BlackBerry. I thought I was going to be able to write how it was a real competitor to the Apple iPhone and Samsung Galaxy. I was hoping to be able to say BlackBerry was back. Unfortunately, I can't -- not yet. The new Z10 is better in some ways and worse in others.

"WiFi and mapping is about winning today but more so about winning tomorrow," said wireless industry analyst Jeff Kagan. "It's about the raw components that will power interest in many different apps today and tomorrow. It's the building blocks of the future. It will let wireless partner with other industries, which is a huge opportunity."

"The marketplace is changing," said telecommunications analyst Jeff Kagan. "It requires the FCC to stay up to speed not only on new technologies and competitors, but also on where the industry is heading. That is tough but necessary in selecting a new chairman and commissioners as time goes by...

Samsung's Galaxy S4 Dims Apple's GlowTalk about attracting attention. As I write this, there are more than a thousand recent news stories and opinion pieces on the Google News site about the brand new Samsung Galaxy S4. That's an incredible win for a company that a few short years ago wasn't well known in the wireless business. Since Samsung is successfully transforming how the world thinks about it as a smartphone maker, what can we expect going forward?...

"The iPhone has a much larger presence in the marketplace for every customer segment," said telecommunications analyst Jeff Kagan. "Is it perfect? No. However, neither is BlackBerry 10." "BlackBerry 10 is an improvement in several important areas," Kagan told the E-Commerce ...

Microsoft was once rapidly growing like Google and Apple. Then it changed. It became a very large, but very slow growing company. These days it seems stuck, struggling to break into other businesses. By the way, the same thing is starting at Apple too. ...

Ultimately, that is a message that will win over the majority of MetroPCS shareholders, said Jeff Kagan, tech analyst and consultant. T-Mobile may be struggling to remain a major carrier, but it is still the larger player. MetroPCS management should be able to convince its shareholders that joining with one of the so-called "big four" wireless providers will only help the company...