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Apple Takes the Maps Fight Inside

"WiFi and mapping is about winning today but more so about winning tomorrow," said wireless industry analyst Jeff Kagan. "It's about the raw components that will power interest in many different apps today and tomorrow. It's the building blocks of the future. It will let wireless partner with other industries, which is a huge opportunity."

FCC Chair Genachowski Calls It Quits

"The marketplace is changing," said telecommunications analyst Jeff Kagan. "It requires the FCC to stay up to speed not only on new technologies and competitors, but also on where the industry is heading. That is tough but necessary in selecting a new chairman and commissioners as time goes by...

ANALYSIS

Samsung’s Galaxy S4 Dims Apple’s Glow

Samsung's Galaxy S4 Dims Apple's GlowTalk about attracting attention. As I write this, there are more than a thousand recent news stories and opinion pieces on the Google News site about the brand new Samsung Galaxy S4. That's an incredible win for a company that a few short years ago wasn't well known in the wireless business. Since Samsung is successfully transforming how the world thinks about it as a smartphone maker, what can we expect going forward?...

BlackBerry CEO on Apple: What We Have Here Is a Failure to Innovate

"The iPhone has a much larger presence in the marketplace for every customer segment," said telecommunications analyst Jeff Kagan. "Is it perfect? No. However, neither is BlackBerry 10." "BlackBerry 10 is an improvement in several important areas," Kagan told the E-Commerce ...

ANALYSIS

What’s Eating Microsoft?

Microsoft was once rapidly growing like Google and Apple. Then it changed. It became a very large, but very slow growing company. These days it seems stuck, struggling to break into other businesses. By the way, the same thing is starting at Apple too. ...

T-Mobile Deal’s Fate Now in MetroPCS Investors’ Hands

Ultimately, that is a message that will win over the majority of MetroPCS shareholders, said Jeff Kagan, tech analyst and consultant. T-Mobile may be struggling to remain a major carrier, but it is still the larger player. MetroPCS management should be able to convince its shareholders that joining with one of the so-called "big four" wireless providers will only help the company...

BlackBerry Z10 May Arrive With a Lot of ZZZs

"Now we can see if this product has wings and will fly," said telecommunications analyst Jeff Kagan A BlackBerry spokesperson was not immediately available to comment for this story....

ANALYSIS

The Tooth-and-Nails Scrap for the No. 3 Smartphone Spot

Until about six years ago, the wireless world was pretty predictable. BlackBerry and Nokia were the leaders, and everything was growing and stable. Then the iPhone earthquake changed everything. Android soon followed, creating more disruption. Today the global handset leaders are Samsung and Apple. ...

Rumored Specs, Tantalizing Ad Fuel Galaxy S IV Launch Excitement

"We have seen updates work and fail in the past, depending on how different they actually are," said telecommunications analyst Jeff Kagan. For example, Apple has given the iPhone a major overhaul with every other update, making incremental changes to releases between, he po...

ANALYSIS

GM Switches Partners for OnStar’s Next Big Dance

Several years ago, General Motors introduced a groundbreaking service called "OnStar," a wireless technology designed to keep drivers safer on the road. Since the 1990s, GM has used the Verizon Wireless network to link cars with OnStar. ...

Samsung’s Galaxy Note 8.0 Takes a Poke at iPad Mini

"This blurring of the lines has been confusing for many users," said telecommunications analyst Jeff Kagan. "Is it a tablet or is it a smartphone, or what is it exactly? And we are just in the beginning of this part of the wireless revolution." However, tablets that offer ph...

ANALYSIS

Elevating Customer Service to the Next Level

Do you dread calling a company to get customer support? Most of us do. We are on hold forever and the problem drags on way too long, leaving brand loyalty damaged. ...

Microsoft Lets Skypers Leave Face Mail

"It sounds logical that if voice mail, email, texting and the assorted other kinds of messaging we use today are popular, that video messaging would be a hit," said industry analyst Jeff Kagan, "but it's not -- not yet anyway. One reason is many people don't have an easy ability to use this kind of service. So unless they really want to, or have to, they don't." ...

ANALYSIS

BlackBerry’s Do-or-Die Marketing Challenge

Frank Boulben is the new chief marketing officer at BlackBerry and he has his hands full. Did you ever stand in front of a mountain of work and wonder how to get started? Marketing was one of several key weaknesses before RIM became BlackBerry. Can Boulben refresh, reinvigorate and save the smartphone maker? No one yet knows; however, marketing is key -- and Boulben is now center stage...

Intel Chips In With Its Own Web TV Service

Intel won't be the only player trying to bring innovation to TV in the coming years, predicted industry analyst Jeff Kagan. "This is the beginning of the race," he told TechNewsWorld. "The start gun has just fired." ...

HP Looks to Limit Student Labor in China

"This obviously has Meg Whitman's fingerprints all over it," industry analyst Jeff Kagan told TechNewsWorld. "We have to expect HP to think and act differently going forward. Yes, this is new and different for HP but may be more in line with the company going forward." The que...

ANALYSIS

Small Cells Could Solve AT&T’s Data Problem

It looks as though AT&T Mobility has developed a small cell solution to the wireless industry's spectrum shortage -- a data capacity problem that will affect customers of every carrier. AT&T's is not the only solution -- there will be others as well -- but it is an important one ...

ANALYSIS

Small Cells Could Solve AT&T’s Data Problem

It looks as though AT&T Mobility has developed a small cell solution to the wireless industry's spectrum shortage -- a data capacity problem that will affect customers of every carrier. AT&T's is not the only solution -- there will be others as well -- but it is an important one ...

Is the Time Ripe for BlackBerry?

"I don't think it's too late, but I do think they should have refreshed their brand years ago," industry analyst Jeff Kagan told the E-Commerce Times. "Better late than never -- and the timing is good. BlackBerry 10 will redefine the entire company." BlackBerry's Next Move...

ANALYSIS

Why Apple Is Losing Its Shine

Almost a year and a half ago, I asked a simple question: Will Apple Still Be Apple Without Steve Jobs? At the time, the answer seemed to be a simple "no." Over the next couple of years, Apple would become just another competitor, I predicted -- and unfortunately, that's exactly what is now happening ...

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