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Oracle's OpenWorld conference last week in San Francisco combined the company's traditional shows Oracle AppsWorld and OracleWorld in the company's largest conference ever. More than 25,000 customers, vendor partners, Oracle employees and analysts took part. Even Microsoft made its first appearance ...

Loyalty card programs operated by grocery and drug retailers have been focused on rewarding shoppers for isolated activities. Typically, retailers dole out extra points for buying Brand A today or discount the price of Brand B during a given week and not much more. But now these loyalty programs are growing up, and retailers are trying to change the reputations they have for granting only short-term returns...

Siebel Branch Teller, a new retail bank solution that invigorates cross sales and customer care at branches, finally brings CRM to the channel that originates most financial services relationships with consumers ...

The time has come for not only a new faith in CRM but a new following -- by small and midsize companies ...

Pressed to establish best practices and comply with global quality audits, Indian business-process outsourcers (BPOs) have taken an interest in outsourcing firms in the United States, Ireland and the United Kingdom and employed the help of outsiders to guarantee their future success ...

East Coast grocer Stop & Shop has introduced shopping carts that give consumers Internet accessibility at their fingertips ...

With recent regulatory developments in the industry and routine call center functions moving to offshore teleservices vendors, there is no time like the present for the Call Center Research Laboratory established at the University of Southern Mississippi a few weeks ago ...

Long known as a technology and hardware provider, Unisys has pushed to diversify, joining the ranks of large systems integrators just when many companies are drawn to the simple, low-risk offerings of hosted solutions providers. Unisys, however, sees that trend as temporary, and its CRM leaders feel confident that the firm's holistic, even complex business-intelligence overlays will put it at the top of a competitive set...

Mobile phone manufacturer Nokia and semiconductor maker Royal Philips Electronics plan to test a contactless transportation payment system in Germany next year ...

Google reported this morning that it had locked down a security hole in its e-mail software ...

To make amends for a disruption in its service earlier this month, PayPal is waiving transaction fees for payment recipients in the United States and some other countries ...

Each season, Legoland Denmark welcomes 1.6 million guests, and about 1,600 of them end up getting lost ...

The European Commission, the regulatory body of the European Union, today removed the final anti-trust barrier to Oracle's takeover of PeopleSoft ...

In some ways the buzz about business intelligence analytics, an increasingly common add-on to a smart and established CRM system, resembles the buzz five years or so ago about CRM. Organizations have to exercise caution in choosing BI analytics solutions, a single piece of the amorphous CRM puzzle hawked half a decade ago ...

Yahoo and Adobe announced a partnership this morning in which each will leverage the other's user groups ...

The Food and Drug Administration recently green-lighted a product called VeriChip, a coded radio chip that, when picked up by a radio-frequency reader in an ambulance or hospital emergency room, yields a code that unlocks a patient's medical stats from a central database ...

Large software developers and end users have softened their former staunch insistence that software had to be either purchased from an external vendor or created in-house ...

Samsung has introduced a new product to the South Korea market: a 5 megapixel camera phone with video-recording and MP3-playing capability, a 24-bit color LCD display and shutter speeds as fast as 1/1000 of a second ...

Unisys has been receiving a lot of attention lately, including accolades from IDC and Frost & Sullivan and a spot in the most recent edition of the book CRM at the Speed of Light ...

Symbol Technologies has leveraged its experience in developing rugged personal digital assistants (PDA) and other mobile devices in the creation of its newest product, the MC50 enterprise digital assistant ...