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US Airways and United Airlines are already under bankruptcy protection, and Delta Air Lines is skating dangerously close. Consumer members of frequent-flier programs are not considered creditors, but to many, they might as well be ...

NetSuite today announced the availability of its version 10, a unique hosted solution that links the company's proprietary CRM, enterprise resource planning (ERP) and e-commerce applications in a single Web-based architecture for small and mid-sized businesses ...

A version of the popular "Halo 2" video game for Microsoft's Xbox platform has appeared online in an act of digital piracy ...

A recent Gartner report predicts a 50 percent failure rate for radio frequency identification projects implemented between now and the end of the year. However, those involved in industry alliances and manufacturer projects that pull together best-in-class vendors proclaim that RFID is more than a solution looking for a problem -- it's a significant improvement in tightening the supply chain and giving product manufacturers better communication with everyone from their materials suppliers to their customers...

Consumer and business product manufacturers are challenged to form and maintain relationships with their end users. One-off promotions like contests or sweepstakes can help to supply manufacturers with some contact information for their customers, but most times, not much else ...

Siebel Systems launched what it calls an "end-to-end enterprise business intelligence (BI) solution." The product recognizes a need for analytics that can compile many sources of information into a single data warehouse ...

A new report on the loyalty of companies to their IT suppliers might change what goes on inside some of the world's IT innovators ...

Oracle will enter a Delaware court this week to request an order for dissolution of PeopleSoft's customer assurance program and poison pill ...

For companies that don't rank among the Fortune 500, an incremental approach to CRM often feels most comfortable ...

With a front-office firing, a rosy earnings report and a renewed court battle against Oracle, PeopleSoft continues to keep industry watchers busy ...

IBM recently announced that it will pour US$250 million into thedevelopment of radio frequency identification (RFID) and sensor networktechnology over the next five years ...

PeopleSoft shocked the business world this morning by announcing that it had fired Craig Conway as president and CEO, effective immediately ...

Customer retention has always been an important issue for wireless operators, and they acquired a new problem earlier this year when users gained the right to take their mobile phone numbers with them to a new carrier ...

Almost one-third of the world's financial institutions have outsourced work overseas, and the practice has spawned consumer and political backlash. But according to many analysts, the benefits outweigh the negative publicity incurred by financial services giants such as American Express and Discover. Offshoring not only will continue, but it will grow...

While American minds may be opening to various self-help pharmaceuticals, from Viagra for erectile dysfunction to Wellbutrin for depression, American feet aren't equally comfortable walking the aisles of brick-and-mortar drugstores to get the goods, some studies show ...

A little more than a week ago, JPMorgan Chase withdrew from a seven-year, $5 billion Internet technology outsourcing agreement it inked in 2002 with IBM. It decided to pull IT inside ...

The Oracle-PeopleSoft controversy has caused a ripple -- or perhaps a wave -- that has not yet reached the shore of software development, but it carries implications for both the largest and the smallest software firms ...

First Chicago (now Bank One) initiated the trend of charging for face time with a teller in order to encourage the more cost-efficient use of ATMs. Competitors hastily followed suit ...

A week ago the U.S. District Court in San Francisco decided for Oracle in the antitrust case brought by the U.S. government, giving the software firm more hope that it can complete its hostile acquisition of PeopleSoft ...

For companies with average revenues of $8.26 billion, the average IT budget hovers around $28.21 million, according to a Gantry Group survey ...