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Results 100-116 of 116 for Kelly Shermach

Wireless Firms Behind the Curve on Customer Retention

Customer retention has always been an important issue for wireless operators, and they acquired a new problem earlier this year when users gained the right to take their mobile phone numbers with them to a new carrier ...

Banks Will Offshore More, Analysts Say

Almost one-third of the world's financial institutions have outsourced work overseas, and the practice has spawned consumer and political backlash. But according to many analysts, the benefits outweigh the negative publicity incurred by financial services giants such as American Express and Discover. Offshoring not only will continue, but it will grow...

Retailers, Manufacturers Demand Relevance in Marketing

While American minds may be opening to various self-help pharmaceuticals, from Viagra for erectile dysfunction to Wellbutrin for depression, American feet aren't equally comfortable walking the aisles of brick-and-mortar drugstores to get the goods, some studies show ...

IBM, HP Push Change in Outsourcing Industry

A little more than a week ago, JPMorgan Chase withdrew from a seven-year, $5 billion Internet technology outsourcing agreement it inked in 2002 with IBM. It decided to pull IT inside ...

Oracle-PeopleSoft Dispute Signals Industry Changes

The Oracle-PeopleSoft controversy has caused a ripple -- or perhaps a wave -- that has not yet reached the shore of software development, but it carries implications for both the largest and the smallest software firms ...

Banks Gain from Self-Service Channels

First Chicago (now Bank One) initiated the trend of charging for face time with a teller in order to encourage the more cost-efficient use of ATMs. Competitors hastily followed suit ...

Oracle Faces More Obstacles in PeopleSoft Bid

A week ago the U.S. District Court in San Francisco decided for Oracle in the antitrust case brought by the U.S. government, giving the software firm more hope that it can complete its hostile acquisition of PeopleSoft ...

CRM BUYER SPECIAL REPORT

Small Businesses Save by Outsourcing IT

For companies with average revenues of $8.26 billion, the average IT budget hovers around $28.21 million, according to a Gantry Group survey ...

HP and 7-Eleven: Transforming a ‘Lousy Industry’

The global convenience retailer 7-Eleven Inc. is rolling out custom Hewlett-Packard technology in 5,300 U.S. locations. Both companies believe the partnership will transform convenience retailing, and some analysts agree ...

Galyan’s Card Strategy: Smart or Short-Sighted CRM?

Galyan's, the sporting goods retailer that features climbing walls, kayak demonstrations and archery ranges in its stores, offers an innovative CRM strategy, too ...

In Hurricanes’ Wake, Insurers Focus on Customer Service

With Hurricanes Charley and Frances inflicting an estimated $40 billion worth of damage to the state of Florida in just three weeks, insurance companies have been forced onto high alert ...

Auto Sales Slump as Incentives Lose Luster

General Motors and Ford suffered declining U.S. sales in August. Each announced Wednesday that it will cut production in the fourth quarter, risking profitability for the calendar year ...

Siemens, SAP, Intel Announce New RFID Product

Siemens Business Services, SAP and Intel have announced a new radio frequency identification (RFID) product. Privacy experts, however, continue to express concern about the technology ...

INDUSTRY REPORT

Insurance Agencies Find Benefit in CRM Technology

Not satisfied to be slowpokes in sales and customer service, the life insurance industry has continued to invest in customer relationship management (CRM) technology even as others have shied away from making capital expenditures in the current economy ...

Will a White Knight Save PeopleSoft from Oracle?

As investors awaited a ruling in the antitrust suit of PeopleSoft against hostile takeover bidder Oracle, rumors circulated that a white knight bidder may emerge, kicking Oracle and its persistent pursuit of PeopleSoft to the curb ...

Analysts: Microsoft Raises New Appreciation of CRM

The time has come for not only a new faith in CRM but a new following -- by small and midsize companies ...

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