Search Results

Results 1-9 of 9 for Andrew Boyd
ANALYSIS

The Crucial Difference Between Contact Management and CRM

The budget cuts and spending freezes resulting from the current economic downturn have reduced the number of legitimate opportunities for sales representatives; therefore, organizations are placing a renewed emphasis on cutting costs and customer retention to combat certain economic realities. ...

3 Low-Cost or No-Cost Customer Management Tips for Uncertain Times

There is little doubt that these are increasingly uncertain times for managers. In 2008, U.S. businesses cut nearly 2 million jobs -- amounting to 11 straight months of shrinking payrolls -- and some economists predict that we could lose another 3 million jobs in the next two years. In the past four months, we've seen continued triple-digit fluctuations in the Dow, and in November the Supply Institute announced that the Factory Index was down to the lowest point since 1982. If this wasn't bad enough for business, it was confirmed this month that we've officially been in a recession for over a year.

ANALYSIS

Five Steps to Best-in-Class Sales Performance

As the advent of new customer-facing technologies (such as social media platforms) changes the way consumers gather information about a particular company's products or services, sales representatives are challenged to sell to a customer base that better understands the competitive landscape. As a result, companies realize that they must enable their sales force to work smarter, not harder, to acquire and retain customers. ...

ANALYSIS

Creating a Stronger Customer Link

Despite progress made against key warranty chain improvement initiatives, service and warranty management executives still wrestle with post-sale customer satisfaction issues and escalating warranty costs. ...

BEST OF ECT NEWS

Helping Customers Help Themselves

In an effort to gain a competitive edge in the market, companies are implementing customer self-service solutions to address two distinctly separate business challenges -- improving the customer experience and cost reduction ...

EXPERT ADVICE

Sales and Marketing Alignment: One Lead, One View, One Result

"We need more leads!" cries the sales manager. "What happened to the ones we gave you last month?" replies the marketing manager. "Those leads were lousy" retorts the increasingly frustrated sales manager... and so goes the never-ending lead "quality vs. quantity" debate in many organizations ...

EXPERT ADVICE

Developing a Smarter Sales Organization

Today's sales manager is faced with a myriad of challenges in an increasing hostile selling environment -- deals stuck in the pipeline, frequently missed sales "commits," sales people not hitting quota, and high sales employee turnover are just a few of the issues that the beleaguered sales managers must tackle day in and day out ...

Customer Data Quality: A Sales and Marketing Leadership Issue

Poor data quality can impact an organization in a myriad of ways: Employees wasting time checking and rechecking their work, the unnecessary cost of redoing mundane tasks and dissatisfied customers screaming at the other end of the phone are just a few of the data quality challenges that customer-facing managers must deal with every day ...

OPINION

Customer Self-Service: How May You Help Me?

In an effort to gain a competitive edge in the market, companies are implementing customer self-service solutions to address two distinctly separate business challenges -- improving the customer experience and cost reduction ...

Elon Musk's Dec. 2 action to release The Twitter Files: Approve or Disapprove?
Loading ... Loading ...

LinuxInsider Channels