After a tough year of cuts, layoffs, and the pressure to do even more with less, many of you are facing the toughest fiscal environment of your professional careers. Can you achieve your key objectives in 2010 with reduced spending and a smaller staff? ...
Process mapping, for instance, is key for both packaged applications and cloud computing, Brad Cowdrey, a principal with Clear Peak, told CRM Buyer. "Once completed, internal processes can be compared to the software vendor'sapplication in a fit gap analysis," he explained....