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Results 1-2 of 2 for Carol Kline
EXPERT ADVICE

SMBs and the Cloud: Size Does Not Matter

As customers become more digital, social and mobile, small and mid-sized businesses have significant opportunity to improve customer satisfaction and loyalty through a differentiated customer experience, just like their enterprise competitors ...

EXPERT ADVICE

Delivering Exceptional Customer Experience in a Multichannel World

It's been more than 10 years since Time magazine named Amazon.com CEO Jeff Bezos Person of the Year for his success in popularizing the ability to shop for and purchase just about anything online. At that time, you didn't have to go far to find experts touting e-commerce as the total replacement for the communication channels typically used in a traditional "brick and mortar" organization.

How often do you receive an email that you suspect is fraudulent?
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