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NICE Platform Answers Call for Hyper-Personal CX Tools

"As an organization with a proven ability to execute, we are looked to by companies facing uncharted waters for everything digital, for work-from-anywhere, for hyper-competition, for the always-on, everywhere brand presence needed to succeed now and well into the future," Chris Bauserman, vice president at NICE CXone, told CRM Buyer...

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4 Customer Service AI Applications That Work Today

The concept of artificial intelligence improving emotional intelligence might sound like a paradox. A coded algorithm is not the most natural supplement to human empathy, after all. However, customer experience (CX) leaders understand that AI-powered technologies can transform the way businesses understand core audiences. ...

Getting Chatty With Chatbots

"For a great customer experience, it is crucial to not try and trick consumers into thinking the chatbot is a real person," said Chris Bauserman, vice president of segment and product marketing at NICE inContact. "Make it clear when they have switched from a bot to a person, ...

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