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Even at this early point in the AI era, we may be seeing a divergence. On one side, we can easily see vendors bending over backward to deliver ethical AI apps and services, and on the other, a real conundrum. I am not an expert on anything, including AI, but I analyze things and report on what I see ...
Oracle CloudWorld happens this week in Las Vegas, and there will be lots of product announcements covering many things we don’t necessarily or directly care about in CRM. That used to be truer than it is now because, over the last few years, the software industry has been converging on its own singularity ...
One of the knocks against Salesforce about a year ago was how it had bought up a number of companies and had not (yet) done a good job of integrating them. Sharks were circling, and private equity investors were offering free advice about how the company could help them become even richer ...
Maybe it's just me, but I doubt it. Many people are upset with how social media rolled out and took over too many brains in Western civilization ...
Oracle kicks off CloudWorld in Las Vegas next week. While I am neutral on Las Vegas as a destination, it was plain to see 10 years ago that having both CloudWorld and Dreamforce in San Francisco in the span of roughly a month was asking a lot of the city ...
Salesforce tees up Dreamforce 2023 in San Francisco next week. While it's a reincarnation of past events that took place without facemasks, much has changed in the last few years, both for the company and almost everything else in our culture. Some good, some not so much ...
Salesforce's secret weapon has always been an all-out effort to appeal to every stratum of the market. Whether with small businesses or enterprise-level organizations, they position themselves as a solution. They also cover major industry sectors, including finance and health care, to give a sense of breadth ...
As we contemplate what's next in CRM from such innovations as the rapid assimilation of artificial intelligence, it's good to consider where we've been and human nature. These two concerns overlap, and not necessarily in a good way ...
Wedbush Securities analyst Dan Ives recently told Seeking Alpha that the influx of AI into the software industry was reminiscent of the 1990s, calling it a 1995 moment. As an investor, Ives seemed to be looking at the eruption in share values of almost any software company getting involved with AI ...
You might recall that one of ChatGPT's parlor games early on was to write something in someone else's style. Shakespearian sonnet? No problema! A CRM paper in the style of Denis Pombriant? Good luck with that But seriously, that's a problem because I get paid to analyze and wr...
Salesforce last week in Chicago announced its AI Cloud during Connections, its marketing conference. AI Cloud incorporates many aspects of ChatGPT, and the moniker is all over the offerings as in Einstein GPT or, more formally, Einstein GPT Trust Layer ...
Salesforce's Tableau held its user conference in Las Vegas this week, where it made several announcements designed to improve performance and usability. It also announced a ChatGPT version, Tableau GPT, and Tableau Pulse, analytics personalized to user needs ...
Oracle has waxed and waned over the years about the benefits accrued using an integrated suite of applications instead of opening up to a slew of best-of-breed apps. They're back now, peddling the idea of a unified suite in marketing. Recently, EVP Rob Tarkoff went so far as to say that "best of breed has jumped the shark." ...
I've been searching for an explanation of what's going on out there in economics, technology, and business for a while -- heck, all of my professional life ...
Before the AI revolution, CRM had a well-defined, if not often discussed, role that tied it to the product commoditization cycle ...
Generative AI seems to be sweeping the world, but this is something we ought to be vetting more seriously, observed Denis Pombriant, a founder and managing principal of Beagle Research Group, a CRM analyst firm in Stoughton, Mass "In the long history of CRM, we've seen the tec...
Cloud computing, and especially Salesforce's brand of it, has changed the business world significantly, and that's undisputable to the point of being cliché. However, Benioff and company are not done yet; they may be going through some of the same turbulence we've seen over the years as activist investors take adversarial positions with the company's stock -- but the result will likely be different...
Two things occurred to me while writing about Salesforce's current dust-up with activist investors. First, in the last piece, I noted that activist investors are all over the place, and they take interest in companies and whole sectors all the time when they see an opportunity to make a buck. Nothing unusual there ...
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