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EXPERT ADVICE

5 Questions to Ask IT Before a Project Kicks Off

It's often useful to interview customers to understand their perspectives about their suppliers. In these discussions, open-ended questions about supplier "success stories" and "horror stories" can prompt enlightening replies. Answers in the latter category invariably connect to some supplier failure to deliver, an implementation problem that had implications for the customer's business. And a surprising number of these problems were traced by the customer to some change in the supplier's IT and business systems that rippled through to impact on the customer organization. ...

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