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Results 1-2 of 2 for Mathew Schwartz

RightNow Technologies Jumps on IPO Bandwagon

In that rollout, RightNow replaced Computer Associates' Unicenter Service Desk [See Mathew Schwartz, "Minnesota Universities Opt for On-Demand CRM," CRM Buyer, April 27, 2004] ...

Minnesota Universities Opt for On-Demand CRM

How do you standardize trouble-ticket handling over e-mail and phone for 370,000 full- and part-time students? If you're Minnesota State Colleges and Universities (MSCU), you opt for hosted CRM software ...

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