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Results 1-3 of 3 for Randy Miller
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Better Tech Support in 3 Easy Steps, Part 3

Part 1 of this three-part series looked at assembling the best possible technical support team. Part 2 covers how to reorganize your company in order to take full advantage of your new and improved group. Part 3 concerns taking it to your customers ...

Better Tech Support in 3 Easy Steps, Part 2

Part 1 of this three-part series looked at assembling the best possible technical support team. Part 2 covers how to reorganize your company in order to take full advantage of your new and improved group ...

Better Tech Support in 3 Easy Steps, Part 1

I have been managing the technical support team at Journyx, a timesheet software company, for about 7 years. When I began, we were hemorrhaging angry customers, but now we haven't received a legitimate customer complaint in years ...

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