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Ouya, ESA Scrap Leaves Both Bruised

"You would think it would be less expensive to get a hotel room oractually get a small booth or a meeting room," said Steve Smith,editor-in-chief of the consumer electronics trade magazine TWICE. "Youget the exposure and you build a relationship with the show's organizers." In...

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Solving the Fax-to-Order Customer Service Problem

Businesses will probably always have customers who want to place their orders by fax. When there are manual tasks involved in processing those orders, they can present a serious problem because companies may fall short in meeting expectations of the customers who place them. There is a fundamental conflict between the level of service that customers expect and the costs of meeting those expectations with orders received via fax...

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Can Customer Service Survive in the Blogosphere?

"It is generally very difficult to prove defamation," Steve Smith, a partner atPreston Gates, tells CRMBuyer. "My guess is that for every ten lawsuits thatare initiated for defamation, nine are eventuallydropped once the person realizes how difficult it isto prove." ...

Blogging for Better Customer Service

"It is generally very difficult to prove defamation," Steve Smith, a partner atPreston Gates, tells CRMBuyer. "My guess is that for every ten lawsuits thatare initiated for defamation, nine are eventuallydropped once the person realizes how difficult it isto prove." ...

World E-Commerce Forum Tackles Net Security

Dr. Steve Smithson, forum chairman and a professor at the London School of Economics, opened the conference by emphasizing the continuing potential for a doomsday scenario. "One really major scam and we'll be set back a number of years," Smithson said. "I hope I'm wrong but I...

Elon Musk's Dec. 2 action to release The Twitter Files: Approve or Disapprove?
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