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Why It’s Essential Children Learn to Code

Learning to code, regardless of the path a child chooses to take, is crucial today. It is not just important in technology-related fields. Coding is vital in manufacturing, healthcare, farming...virtually any industry has a coding component. The question that remains should not be "why?" but "how?"...

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How AI Can Increase Customer Retention

Customer attrition and churn are not new problems. Anyone who has spent time in the sales world has heard statistics around the cost of acquiring a new customer. It can be five to 25 times more expensive to acquire a new customer than to retain an existing one. More importantly, improving your custo...

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HP’s Exemplary Reaction to COVID-19

Some of the troubling reports of corporate responses to COVID-19 include forced work in unsafe areas, not enough -- or any -- protection gear, massive layoffs and furloughs, and the sense that a critical mass of well-paid CEOs and politicians don't get that many people live paycheck to paycheck. The...

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Is Your CEO Committed to Delivering a Great Customer Experience?

Consumers have been adopting disruptive digital technologies in their daily lives at a rapid pace. Customers went from being limited to brick-and-mortar stores to researching, comparing and buying a company's products and services online. Along with those shifts came a change in how customers commun...

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A Glimpse of Our Wireless Future

Last week I attended a Qualcomm event that took me through the coming wave of both 5G and WiFi 6 products, touched on the millimeter wave, and at least spoke to 6G. From this I think I can begin to picture the world as it will exist by the middle of the next decade, and it is kind of fascinating. Q...

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The CCPA Will Take Effect Jan. 1 – Are You Ready?

Although not every United States business will be affected, the new California Consumer Protection Act almost certainly will have implications for many businesses outside of California. Starting Jan. 1, 2020, qualifying businesses will be subject to data privacy and security standards currently requ...

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How to Conquer Your Fear of Arch Linux

A recent episode of a Linux news podcast I keep up with featured an interview with a journalist who had written a piece for a non-Linux audience about giving it a try. It was surprisingly widely read. The writer's experience with some of the more popular desktop distributions had been overwhelmingly...

BEST OF ECT NEWS

The Trouble With CRM Data

The ability to collect massive amounts of data represented a huge leap forward in customer service and communication when customer relationship management first hit the market as a marketing, sales and data management tool. However, CRMs aren't a holy grail. Data management is one thing. Using data ...

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Smart High-Tech Solutions for Aging in Place

The call came in less than an hour before the 8 a.m. shift was scheduled to start: A family emergency meant the regular caregiver for an elderly client couldn't make her shift that day, so a replacement caregiver was needed ASAP. Homewatch CareGivers of San Juan Capistrano had to quickly send a subs...

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Data Breach Lawsuits: A Growing Risk for E-Commerce

The expanding world of Internet commerce likely will generate a corresponding expansion of data breaches, with the result that e-commerce businesses increasingly will become the targets of consumer class action lawsuits. Breach litigation has become more prevalent as a result of a perceptible legal ...

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7 Tips for Getting the Most Out of Netflix

We've all been there: scrolling through a seemingly never-ending carousel of shows and movies available on Netflix, trying to find the one thing we might want to sit down and enjoy. Except we often end up spending more time looking for something to kick back and view than actually watching the thing...

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How to Prevent the Internet From Ruining Your Company’s Reputation

When it comes to business, you're only as good as your reputation. Indeed, your reputation is your brand. It is the substance your logo represents; it is the glue in customer brand loyalty. In a word, reputation is everything. Yet it's not entirely under your control. That doesn't mean you are helpl...

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The Transportation Revolution: Self-Driving Cars Are Only the Beginning

The autonomous car has thrown the automotive industry -- an industry that is notoriously slow to change -- into the forefront of technology. The autonomous car has become a technology catalyst because it requires innovation in many areas, ranging from processor and sensor technology to AI. As with a...

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AI May Help Keep Top Sales Talent on Board

Much of the discussion around sales and artificial intelligence has been outwardly focused. It's exciting to think about using AI to examine leads, sift through data, and help deliver answers that allow salespeople to close more and bigger deals. However, the excitement over using AI to organize cus...

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