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SURVEY

Strong Holiday E-Commerce Forecast Tempered by Security Fears

Consumers are gearing up for another strong online holiday shopping season, but they continue to express concern about the security aspects of buying via the Web, according to a survey commissioned by the Business Software Alliance. The BSA said the survey found that more than 63 percent of consumer...

SURVEY

Customer Service E-Mails Still Vanishing into Black Hole

Consumers are still having a hard time getting companies to service their needs via e-mail, according to a new survey, and the experience is souring them on buying again from the same companies. Although 88 percent of consumers surveyed said they expect a response to e-mail inquiries within 24 hours...

How often do you receive an email that you suspect is fraudulent?
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