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OPINION

Marketers, Start Your Engines

The connected car may be zooming into the mainstream: Apple has officially entered the market. The debut of CarPlay comes nearly a year after Apple first previewed iOS in the car, tweaking the platform to move Siri, Maps and other services to the dashboard. Apple showed off CarPlay and announced new...

EXPERT ADVICE

Cloud Computing and Enterprise CRM: The Way Forward

To remain successful against the backdrop of complex market dynamics and increased competition, it has become critical for organizations to offer more evolved products and services that are not only cost-effective, but also extendable, scalable and focused on improved customer experience. Cloud com...

CRM for Telecoms, Part 2: Nailing the Customer Experience

Telecom innovations have turned the entire globe into a neighborhood. The ability to carry a portable device, such as a laptop computer or a cellphone, has made it possible for consumers to continuously communicate with one another across short or long distances. Ironically, while telecom operators ...

VENDOR WATCH

Fast Implementation Is Key: Q&A With Amdocs Strategy VP Dana Porter

For the last few years, Amdocs has been introducing modules, or "packs," to customers. These are packaged applications that are equipped with features that address a specific task or functional area and are designed for fast implementation. This strategy was on display last week when Amdocs rolled o...

CRM BLOG SAFARI

Making Smart CRM Choices for 2009

This year, companies seeking to invest further -- or for the first time -- in a CRM software system will find not only a wide array of vendors, but also a large selection of computing platforms to support the application. These can range from Software as a Service offerings typified by the standard-...

Amdocs to Embed IBM’s DB2, Optim in CRM App

Amdocs and IBM have entered into an original equipment manufacturer agreement in which Amdocs will embed the IBM DB2 Data Server and the IBM Optim Data Growth application in its CRM product line. It is the first OEM agreement IBM has inked involving Optim, Steve Tallant, senior manager of product li...

Report: No Recession for CRM

The customer relationship management industry will grow by 14.2 percent this year, Gartner forecasts in a new report, with revenue expected to surpass $8.9 billion. Last year, the CRM industry registered $7.8 billion in global sales, based on preliminary revenue figures. The market is expected to co...

Amdocs Strolls Further Down Customer Experience Path

Amdocs has introduced a new lineup of service offerings designed to help its customers make the transition to marketing their own products and strategies in the digital medium. Amdocs began realigning its product portfolio in this direction last year, when it introduced the Customer Experience Syste...

Amdocs Introduces Smart Agent Desktop

Amdocs has rolled out Smart Agent Desktop, a new product that gives contact center agents visibility into back-end applications and provides guidance on decision making processes related to calls. It is the combination of both factors in one product that makes this rollout unique in the industry, Ho...

Amdocs 7 Focuses on Media Convergence Support

Amdocs has overhauled the functionality in its flagship CRM-billing suite with the release of Amdocs 7 on Tuesday. Providing telcos with support for new convergence technology and services is chief among the new capabilities in the application. The system does not exclude any providers or service of...

Two New CRM Apps Target Banking Industry

Over the last week, two partnerships -- Pegasystems and IBM, and Amdocs and SAS -- have emerged to offer new CRM applications for the banking industry. The timing no doubt was happenstance, but the dual product rollouts illustrate the attraction this sector has for the CRM industry. In fact, banking...

Oracle’s Siebel Still Dominates CRM Landscape

Siebel led a list of top CRM applications ranked according to their size and expertise in eight vertical markets in a recent IDC report. Not surprisingly, Oracle's other CRM solutions -- thanks to multiple acquisitions over the last several years -- also dominate a majority of the categories. Howeve...

Amdocs Acquisition Builds Its Telecom Functionality

Amdocs, an erstwhile CRM stalwart that has increasingly transformed itself into an end-to-end provider of communications industry software, has filled in missing functionality with a new acquisition. The company has signed an agreement to acquire Cramer Systems Group, a provider of operations suppo...

Amdocs Ventures Into Retail Banking

Amdocs continues to leverage its telephony roots to expand into retail banking, introducing three vertical applications for the financial services market under an approach called Dynamic Banking. The new products are Dynamic Pricing and Product Bundling, Customer Communications, and Mobile and Micro...

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