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ANALYSIS

A Fertile Field for Digital Television in Europe

The European broadband, communications and television landscape is not just characterized by intense competition among telephone providers. The cable operators, telcos and satellite providers not only need to keep a close eye on each other, but also players delivering digital terrestrial television ...

PRODUCT PROFILE

Avaya Upgrades Analytics Module

Contact center software maker Avaya has built TimesTen's event-processing technology into the latest version of its reporting and analytics module. The Avaya Operational Analyst application supports real-time data collection and reporting of contact center applications, according to the companies....

Avaya Unveils Interactive Voice Response 9.0

Avaya has unveiled Interactive Voice Response 9.0, its latest contact center self-service application. It is the first major Avaya IVR product that has completely embedded the open-standard, voice-extensible markup language 2.0, or VXML, into its platform, Avaya CRM evangelist Lawrence Byrd told ...

To earn your loyalty as a consumer, how important is it that a brand provides a personalized experience?
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