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Pega SFA Update Homes In on Processes

BPM provider Pegasystems has taken its various sales-related applications and vertical offerings in the category and created a comprehensive sales force automation application it is calling "Pega Sales Force Automation." This offering follows a marketing application that Pega built in a similar fash...

Pegasystems Embarks on Chordiant Integration Mission

Pegasystems will demonstrate examples of simple integration between its BPM applications and the CRM functionality it will inherit from Chordiant at its upcoming trade show. Then, in the May/June time frame, the company will announce a detailed road map for integration of the two applications, accor...

Pegasystems’ Chordiant Buy Not Without Risks

Business process management vendor Pegasystems will be acquiring CRM company Chordiant for $161.5 million, or $5 per share. While the deal will clearly provide synergies to both companies, it is also a function of the general consolidation in the CRM and BPM space, Nucleus Research Vice President Re...

CRM BLOG SAFARI

Ruminations on CRM Following Gartner’s Industry Bash

Gartner's CRM conference is always a big event for the industry. The 2008 gathering, which just wrapped, was no different, with attendees leaving the Gaylord National Resort and Conference Center in Oxon Hill, Md., in a thoughtful mood over the direction CRM is heading. Not surprisingly, there was a...

BEST OF ECT NEWS

CRM Implementation Made Easy

Not too long ago, advice to keep a CRM implementation simple would have focused around due diligence for the application. It would have focused on negotiating the best deal with a systems integrator. Most of all, it would have focused on a clear needs assessment driving the application. That was the...

Keeping CRM Implementation Simple

Not too long ago, advice to keep a CRM implementation simple would have focused around due diligence for the application. It would have focused on negotiating the best deal with a systems integrator. Most of all, it would have focused on a clear needs assessment driving the application. That was the...

Cost Deflection Out, Customer Experience In, Part 2

Companies that seek to automate the customer service process to cut costs often alienate customers instead, as Part 1 of this two-part series reveals. Some companies, though, are finding ways to incorporate informed, personal interactions into their customer service programs, and are treating every...

Chordiant Intros Open Source-Based Collaboration Tools

Chordiant has introduced a new set of collaborative tools it calls "Chordiant Mesh" that are designed to help users co-create new products or customize existing applications on the Chordiant Enterprise Platform. A handful of customers have already used the tool set to design new applications around ...

Oracle-PeopleSoft Dispute Signals Industry Changes

The Oracle-PeopleSoft controversy has caused a ripple -- or perhaps a wave -- that has not yet reached the shore of software development, but it carries implications for many software firms. Although Oracle's hostile takeover of PeopleSoft is by no means a done deal, the very possibility signals a s...

PRODUCT PROFILE

Chordiant Aims To Pair Call-Center, Marketing Suites

Orchestrating business processes is key to running a well-tuned marketing operation, according to executives at Chordiant. The software vendor's new marketing and contact center suites were designed to be complementary. Integrated marketing automation and contact-center applications potentially coul...

CRM BUYER SPECIAL REPORT

Charting a Course Toward Marketing Automation

Just as sophisticated navigation tools help aviators choose the right route through the skies, marketing-automation technology is a crucial component of CRM that enables users to analyze data and map out cost-efficient business strategies. In fact, analysts expect marketing automation to emerge as t...

PRODUCT PROFILE

Chordiant 5.5: Eye on the Business Process

Chordiant is rolling out version 5.5 of its business process automation suite. The offering, which aims to help users manage an abundance of customer information, focuses on service-driven verticals, such as retail financial services. The new software allows users to manage business processes that a...

FIVE-MINUTE SALES PITCH

Chordiant Sticks with Financial-Services Vertical

The Chordiant 5 Selling and Servicing suite aims to help enterprises like retail banks market and sell through servicing existing customers. Chordiant is staying close to its tried-and-true vertical expertise, according to senior vice president of marketing David Straus. The company has had strong s...

PRODUCT PROFILE

Onyx Enterprise CRM 4.0

Onyx this month announced the general availability of its next-generation customer and partner portals, which -- in conjunction with the company's employee portal -- are designed to fully mirror customer interactions. The three portals comprise Onyx Enterprise CRM 4.0, a Web services offering that i...

E-BUSINESS SPECIAL REPORT

Tech Stocks for the Long Haul

Wall Street has battered tech stocks for more than a year, so one might think the Nasdaq would be littered with bargains. But recent gains in the tech sector have wiped away many of the best opportunities. "Few [stocks] are undervalued. We had that huge snapback, and now they're all grossly overvalu...

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