Archive

EXPERT ADVICE

The Million Dollar Hidden Opportunity for E-Commerce SMBs

Every successful, long-term business has a common denominator in training as it relates to online sales customer contacts. Notice I said "long-term." A great product or unique marketing effort can fall short when a customer contacts an employee who is ill-equipped to respond. Some 72 percent of onl...

EXCLUSIVE INTERVIEW

PriceWaiter CEO Stephen Culp: ‘Negotiation Has Been Around Forever Because It Works’

Fledgling e-commerce company PriceWaiter aims to save customers money, time and energy by negotiating better-than-Amazon deals on top-rated products -- simply, quickly and privately. PriceWaiter's pitch to sellers is that it can help move inventory, maintain more margin, and make MAP moot, resulting...

OPINION

When Retail Customers Take It on the Chin, Investors Win

I am a reluctant Costco shopper. My wife is one of the many customers who really love the chain. Me... not so much. Seriously -- someone should wake up Costco's top officials to the need to focus on their customers. After all, it's the customers who make Costco successful. When my family owned lots ...

Apple Pay’s US Expansion Will Fuel Mobile Payment Turf Wars

Apple on Tuesday announced more large retailers will accept Apple Pay: Target, Taco Bell, Hy-Vee supermarkets in the Midwest, Speedway convenience stores, and the Jack in the Box fast food chain. With those additions, 74 of the top 100 merchants in the United States, and 65 percent of all retail loc...

Black Friday Deal Sprawl Grows

Although retailers are slating some outstanding deals for Black Friday, the shine of the once-feverish shopping day has diminished, as product discounts have started to appear earlier and earlier in the holiday season. Discounts formerly found exclusively on Black Friday -- and on its online equival...

Kroger Gets Into Online Grocery Shopping Act

Supermarket uber-chain The Kroger Co. has launched Kroger Ship, a direct-to-consumer e-commerce platform. Ship debuted in four markets: Cincinnati; Houston; Louisville, Kentucky; and Nashville, Tennessee. The service will be rolled out to additional markets over the next few months. During the firs...

Walmart-Amazon Rivalry Turns Into Food Fight

Walmart said it would expand its Online Grocery Delivery service, currently available in six markets, to more than 100 metro areas across the United States. Its plans call for covering more than 40 percent of U.S. households by the end of the year. Walmart will use more than 800 of its stores to ful...

The Long Black Friday Shopping Day Has Dawned

Black Friday falls on Nov. 23 this year, but retailers already have begun to promote the huge discounts they plan to offer in its name. Some deals already are available to shoppers. Although Cyber Monday has grown in significance, Black Friday "is still significant as the kickoff to the holiday seas...

Walmart, Google Enter Voice-Shopping Fray

Walmart and Google, two of Amazon's biggest rivals, on Wednesday announced a partnership that will let customers use Google's Home speaker and a number of voice-assisted mobile devices to shop online at Walmart. Their mutual goal is to eat away at Amazon's dominant share in the e-commerce shopping s...

Amazon Spends $14B on Whole Foods

Amazon on Friday announced that it has inked a deal to acquire Whole Foods Market for close to $14 billion in cash. The agreement includes assumption of Whole Foods' net debt. Whole Foods will run as a wholly independent subsidiary of Amazon. It will continue to operate stores under its own brand an...

Amazon’s Prime Air Brand Takes Flight

Amazon unveiled its first Prime Air plane during the Boeing Seafair Air Show in Seattle. The company has undertaken an ambitious effort to gain control of its massive distribution network for delivery of goods to its retail customers. The plane, dubbed "Amazon One," is a Boeing 767-300 operated by A...

Walmart Pursues Amazon at Jet Speed

Walmart on Monday announced that it plans to acquire Jet.com, paying $3 billion in cash and another $300 million worth of Walmart shares. With the acquisition, "Walmart.com will grow faster, the seamless shopping experience we're pursuing will happen quicker, and w''ll enable the Jet brand to be eve...

ANALYST CORNER

Warehouse Clubs Ignore Customer Relationships at Their Peril

Like many, I have a love-hate relationship with warehouse clubs like Costco, Sam's Club and BJ's. I've criticized them several times over the years, but it's worth noting that some of these clubs have been improving. Others not so much. I have some ideas about what these companies are doing right an...

Walmart to Jump the Gun on Cyber Monday

Walmart on Monday announced it will release all 2,000 Cyber Monday deals at 8 p.m. EST Sunday. That and other retailer moves are making it look as if Cyber Monday might be a nonevent this holiday season: Amazon is running an eight-day Black Friday sale that will take it through Cyber Monday, leading...

How often do you receive an email that you suspect is fraudulent?
Loading ... Loading ...

LinuxInsider Channels