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Every company faces the same challenges. Some successfully transition themselves inside the changing industry. They update their brand and continue ride the Wave. Others struggle. Some even die. Why the difference? Look at companies like Verizon, AT&T, Qwest, Kodak and Yahoo, among many others.

Every company faces the same challenges. Some successfully transition themselves inside the changing industry. They update their brand and continue ride the Wave. Others struggle. Some even die. Why the difference? Look at companies like Verizon, AT&T, Qwest, Kodak and Yahoo, among many others.

By this point, most businesses understand that they exist in a new reality -- the reality that allows customers to communicate with them and with each other in new, faster and in a more pervasive way. Some businesses are actually doing something about it, too -- hence, the emergence of social CRM, s...

By this point, most businesses understand that they exist in a new reality -- the reality that allows customers to communicate with them and with each other in new, faster and in a more pervasive way. Some businesses are actually doing something about it, too -- hence, the emergence of social CRM, s...

One of the key benefits of branded online communities relates to the idea of treating customers as cocreators or codevelopers. With the advent of social networking, companies can further automate and expand their efforts to involve customers in the innovation process. For most companies, innovation ...

Alcatel-Lucent, the telecom gear-making giant created by their recent merger, said Friday it would slash its payroll by 3,500 more workers than previously planned after posting a sizeable loss for the fourth quarter. The Paris-based company reported earnings for the first time since the $11.4 billio...

Eastman Kodak announced Thursday it would cut 3,000 more workers from its payroll, bringing the total number of layoffs close to 30,000 as the once dominant photography company tries to reinvent itself in the digital age. At a meeting with investors, Kodak laid out plans to generate "profitable digi...

Eastman Kodak shoved its way into the tough world of desktop printing Tuesday by tipping a sacred cow of the segment: the overpriced inkjet cartridge. For a decade, other printer makers relied on the model pioneered by Gillette, which gave away its razors but charged customers a premium to buy repla...

New applications keep converging with cell phone technology -- and the latest, hottest combination seems to be "Flash-enabled" phones. Research by the Boston-based consultancy, Strategy Analytics, forecasts that there are 38 million flash-enabled mobile phone handsets today, but that number is goin...

Leading up to this holiday gift-buying season, the home has become a high-tech focal point. Individuals can now collect content on digital cameras, televisions, and stereos and then send it to various computers via wireless LANs. "Wireless enabled devices are on many shoppers' wish list this holiday...

Film and television giant Viacom is said to be close to announcing a deal to buy video-on-demand site iFilm, a move that would give it an entirely new distribution channel for its deep well of content. Viacom, which owns MTV, CBS and Nickelodeon, among other TV properties, reportedly will pay about ...

As one of the primary functional prongs in CRM, the marketing department should use coordinated customer data to advance the sophistication, even the science, of its practices. Eastman Kodak, Rochester, N.Y., drew customer awareness, perception, satisfaction and purchase information from decades of...

In lieu of facing a court judgment, Sun Microsystems has agreed to pay US$92 million to settle a long-running patent infringement case with Eastman Kodak. Now, observers are perusing the details to get a handle on what it means for the companies and the Internet. Kodak won the jury trial October 1 a...

Sun Microsystems has settled its long-fought patent infringement case with Eastman Kodak, heading off a jury decision on the penalty. Faced with the prospect of paying damages of more than US$1 billion in federal court, the software giant reached an out-of-court agreement late last night, according ...

Sun Microsystems faces the prospect of being forced to pay more than US$1 billion in damages now that a federal court jury has found the computer giant's popular Java languages infringed on a patent held by Eastman Kodak. After a three-week trial, a jury found that Sun violated a patent that Kodak a...