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Epicor Aims to Ratchet Up Loyalty

Epicor Software has announced the general availability of Epicor Retail CRM 7.0. The updated platform reflects a complete shift to .Net and SQL reporting services and includes a number of new features in analytics, reporting and security As a whole, 7.0 "gives a more granular view to the retailer ab...

PRODUCT PROFILE

New App Boosts Epicor’s Tablet Chops in Retail Setting

At the National Retail Federation's annual convention,Retail's BIG Show 2012, Epicor debuted its latest mobile offering: the Epicor Retail Clienteling application. It is an add-on for Epicor's existing CRM app, said Dave Burton, product director of CRM services -- meaning a retailer has to be an Epi...

VENDOR WATCH

‘We Know How to Deal With Hard Times’: Q&A With Epicor CEO George Klaus

Having joined the business software company in 1996, George Klaus, chairman, president and CEO of Epicor, is hardly a newbie by industry standards. However, he tells CRM Buyer that all of his executive team has been with the company even longer -- long enough, in other words, to have weathered sever...

Epicor Revamps Contact Center Offerings

Epicor has released its first major overhaul of its CRM application since the company shifted its product line to the .NET platform. At that time, in 2002, Epicor introduced new CRM functionality that played upon the benefits of moving away from a client-server environment. This release focuses more...

Latest CRM Tech on Display at Retail Federation Expo

IT vendors -- from RFID tech providers to supply chain management software companies -- have descended upon the National Retail Federation's 95th annual convention and expo in New York City to show off their latest applications and technologies. In the CRM space, vendors such as SAS Institute and Ep...

PRODUCT PROFILE

Epicor’s New App To Run on ICE

Epicor Software's Internet Component Environment (ICE) will make its debut with the late June release of Epicor for Service Enterprises, an enterprise service automation suite for mid-market applications. The ICE platform, which incorporates Microsoft's .NET architecture, is designed to make managem...

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