Archive

BEST OF ECT NEWS

Attention, Shoppers: You’re Being Watched

In an effort to catch up with their data-swamped online counterparts, brick-and-mortar retailers are turning to a new tool to help them better monitor shoppers and maximize sales: shoppers' cell phones. Approaches include tracking shoppers as they move about the store using their phones' connection ...

Every Step You Take, Stores Are Watching You

In an effort to catch up with their data-swamped online counterparts, brick-and-mortar retailers are turning to a new tool to help them better monitor shoppers and maximize sales: shoppers' cell phones. Approaches include tracking shoppers as they move about the store using their phones' connection ...

INSIGHTS

Through the Looking Glass Watson

I was recently discussing Watson -- the IBM super silicon brain that won Jeopardy! -- with a reporter writing an article. Around the same time, I was also looking into Google Glass, the wearable computer that enables people to record what they see and to see what they're recording through a teeny ti...

Mobile CRM Gives Retailers Ammo Against Showrooming

Showrooming enabled by the proliferation of smartphones has become the bane of brick-and-mortar retailers. Basically, consumers waltz into a local Best Buy or similar big box store, find the product they are thinking of buying and check it out. So far, so good, from the retailer's perspective -- onl...

EXPERT ADVICE

F-Commerce: Business Boom or Bust?

Discussions on Facebook's IPO and inability to market successfully have been a topic of discussion for months. Sure, Facebook has a reach of nearly a billion users, but until it can be successfully monetized, is investing in Facebook commerce a boom or a bust? The real discussion is not about Facebo...

Nordstrom Tries On Bonobos for Size

Upscale retailer Nordstrom has become known for its advanced online initiatives in recent years. However, the store chain is pushing the envelope in this area with an investment in Bonobos, an etailer that specializes in well-tailored men's pants. The intriguing part of this investment, which report...

Facebook Has Big Plans for Its Billion-Dollar Baby

Facebook has snagged the highly popular photo-sharing application Instagram for $1 billion in cash and stock. It is among the biggest acquisitions in the social media space, second only to Google's $1.65 billion stock-for-stock purchase of YouTube in 2006. The deal, both in size and intent, is very ...

Greasing Online Gears to Boost State Government CRM

When politicians are campaigning, voters get close attention as prospective buyers and customers. After they take office, however, and are charged with actually running a government, how often do the elected officials maintain a real customer orientation to the voters? In Georgia, Gov. Sonny Purdue ...

EXCLUSIVE INTERVIEW

Wielding the Technology Sword: Q&A With Overstock.com CEO Patrick Byrne

Overstock.com is a retail site that sells products in just about any consumer category, from clothes to electronics to home goods to furniture. Not surprisingly, it hid a major skid last fall when the U.S. economy went into seizure. "We were growing 27 percent through the first part of the year," CE...

EXCLUSIVE INTERVIEW

Wielding the Technology Sword: Q&A With Overstock.com CEO Patrick Byrne

Overstock.com is a retail site that sells products in just about any consumer category, from clothes to electronics to home goods to furniture. Not surprisingly, it hid a major skid last fall when the U.S. economy went into seizure. "We were growing 27 percent through the first part of the year," CE...

EXCLUSIVE INTERVIEW

Wielding the Technology Sword: Q&A With Overstock.com CEO Patrick Byrne

Overstock.com is a retail site that sells products in just about any consumer category, from clothes to electronics to home goods to furniture. Not surprisingly, it hid a major skid last fall when the U.S. economy went into seizure. "We were growing 27 percent through the first part of the year," CE...

Despite Hot Deals, Cyber Monday Sales Tepid

Cyber Monday is the biggest online shopping day of the year, but online retail experts say it may not be big enough this year to increase overall holiday sales compared to 2007. The November-December holiday shopping season will generate $29.2 billion in sales this year, the exact same figure as in ...

Apple, Dell to Grab Bigger Slices of Smaller Holiday Pie

While other consumer electronics makers are headed for a rough holiday season, two standouts in the industry are expected to rise above the rest -- Apple and Dell. A survey by ChangeWave concluded that the U.S. is on the brink of experiencing a "massive breakdown in consumer spending" just in time f...

STARTUP TO WATCH

ShopLaTiDa.com: An E-Boutique With a Personalized Focus

A new fashion shopping site from Florida boutique La Ti Da is banking on personalized service to set it apart. Visitors to ShopLaTiDa.com, based in Boca Raton, are invited to complete an online profile including profession, style sense, body measurements, preferred designers and areas of shopping wh...

CRM BLOG SAFARI

Web 2.0’s Fuzzy Boundaries

As social media become more embedded in our lives, tragedies like the Megan Meier case -- the Missouri teenager killed herself after a fictitious friend invented by the mother of a neighborhood girl left nasty messages on her MySpace profile -- may be the inevitable fallout. Corporate Web 2.0 usage...

Elon Musk's Dec. 2 action to release The Twitter Files: Approve or Disapprove?
Loading ... Loading ...

LinuxInsider Channels