Archive

‘Scalper’ Bots Hoarding Hottest Products from Consumers

During any holiday season, consumers have a tough time wrestling with each other for best-selling products, but now times have become even tougher, thanks to the proliferation of online "scalper" bots. These robot shoppers, unleashed by cybercriminals, emulate the activity of ticket scalpers in the ...

Black Friday Deal Sprawl Grows

Although retailers are slating some outstanding deals for Black Friday, the shine of the once-feverish shopping day has diminished, as product discounts have started to appear earlier and earlier in the holiday season. Discounts formerly found exclusively on Black Friday -- and on its online equival...

TECHNOLOGY LAW CORNER

Do 1800s Antitrust Laws Apply in the E-Commerce Age?

Laws usually are established after interpersonal or business activities collide with the real or perceived rights of others. After parties with different positions fight about who's right and who's wrong, legislatures create laws to solve the legal issues raised, and courts enforce them or create th...

Google Makes It Official With Same-Day Delivery Debut

Google announced Wednesday that it is opening its Google Shopping Express service to shoppers in the entire San Francisco Bay Area, marking the official launch and first big expansion of the company's same-day delivery service. Google began testing the retail delivery service earlier this year among...

ANALYSIS

Elevating Customer Service to the Next Level

Do you dread calling a company to get customer support? Most of us do. We are on hold forever and the problem drags on way too long, leaving brand loyalty damaged. Some companies are solving that problem by partnering with Support.com -- building customer loyalty, developing a competitive advantag...

Can Google Apps Crumble Microsoft’s Office Foundation?

Google is heading into the new year with a new set of enterprise customers, the result of moves made this year to revamp its cloud-based productivity applications. For years, Google has been infiltrating areas beyond its core search business. This was the first year it was able to make real headway ...

ANALYSIS

Corporate Migration to Windows 8: A Long, Slow Slog

To say that Microsoft has a lot riding on its imminent Windows 8 launch is to have a magnificent grasp of the obvious. By now, most of us have heard the reports that Microsoft will spend a whopping $1.5 to $1.8 billion in an all-out Windows 8 and Windows 8 RT Surface tablet marketing blitz. Just thi...

Google Zips Up Wallet

In the wake of two security flaws reported in its Google Wallet mobile payment system last week, Google has clamped down on the system and is scrambling to come up with a fix. One of the two flaws affects only rooted devices. But it's the second that troubles Google more. That flaw lets anyone oper...

OPINION

Selling the iPhone: One Carrier’s Meat Is Another Carrier’s Poison

Apple's iPhone is showing up everywhere this year. Most major competitors have it, and Apple has also knocked on the doors of some of the Tier 2 players. In an interesting twist, C Spire said yes, and U.S. Cellular said no thanks. Why? I thought everyone wanted the iPhone -- but they have their reas...

Top 100 Etailers Get Email, Phone Response Report Cards

If you like speaking with live customer service reps about service issues without having to first endure a long and frustrating wait on the phone, then shop at Sierra Trading Post. That is one conclusion that can be drawn from a study of online retailers released by StellaService, which found that...

RIM’s PlayBook May Play Nice With Android Apps

Research In Motion has been attempting -- unsuccessfully, for the most part -- to keep details about its forthcoming tablet, PlayBook, under wraps. Despite its best efforts, news of its pricing, availability -- and now, the surprising possibility that it will run Android apps -- has steadily made it...

Paul Allen Comes Out Swinging in Round 2

Microsoft cofounder Paul Allen's company, Interval Licensing, on Tuesday reopened a patent lawsuit originally filed last August in Seattle against 11 companies, including Apple and Google. Interval claims the defendants violated four patents owned by Paul Allen's company Interval Research before it ...

Paul Allen to Refile Sweeping Patent Suits With Specifics Spelled Out

A federal judge on Friday dismissed a patent lawsuit Interval Licensing -- Microsoft cofounder Paul Allen's company -- filed last August in Seattle against 11 firms, including Apple and Google. Interval claims the defendants violated four patents owned by Paul Allen's company Interval Research on te...

OPINION

Black Friday vs. Cyber Monday: No Contest

All I wanted to do was save a little money. Is that too much to ask? So I decided to try something I never tried before. I went to check out the Black Friday sales at the local stores the morning after Thanksgiving. Yes, before sunrise. Actually in the middle of the night. Someone should have braced...

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