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Zuora: Completing the SaaS Circle

Software as a Service has become the business and software delivery model of choice among new vendors -- not to mention companies seeking to invest in IT. Surprisingly, considering the model's growing market share, few companies have sprung up to offer SaaS applications for the providers themselves....

CASE STUDY

QTel’s Online Billing Rollout: Juggling Regulations and Service

QTel is one of the largest telecommunications firms in New York. With a customer base of 10,000 companies, the firm provides small and medium-sized businesses with a comprehensive array of communications products and services, such as fully integrated broadband data and voice services. One of the la...

EXPERT ADVICE

Business Transaction Management: Key to Online Banking Success

Each year, financial institutions invest hundreds of millions of dollars in online banking channels in an attempt to meet the increasing customer demand for convenient, reliable access to banking information and products. Failure to complete customer transactions results in wasted investment, and th...

CTI Group Introduces Hosted Voice Recording

CTI Group, a provider of online billing, self-care and communication management applications, has released a hosted call recording product. In general, on-demand contact center applications have been proliferating over the last year. CTI Group's new product, called "SmartRecord IP," differentiates i...

Google Extends Online Payment Options

Google is attempting to make it easier for merchants that list items for sale on its Google Base service by allowing shoppers to make purchases using their Google Accounts. "For buyers, this feature will provide a convenient and secure way to purchase Google Base items by credit card. For sellers, t...

Can E-Billing Solve the Phishing Problem?

Phishing as a way of pilfering private consumer information has become a major security concern. What started as fraudulent e-mail requesting personal information has morphed into sophisticated phony eBay transactions and fake online bill-pay opportunities. Consumer fears, combined with the someti...

Feds Eye IT for Reducing Healthcare Costs

Three times during the last week -- first in his State of the Union, then in his weekly radio address on Saturday, then during a campaign stop at a Baptist hospital in Arkansas on Monday -- President Bush touted technology as a way to reduce healthcare costs. "By computerizing health records, we can...

INDUSTRY REPORT

Identity Theft Online: Debunking the Myths

James Van Dyke had a hunch last year that the commonly held belief that the Internet was causing an increase in identity theft and credit card fraud was not valid. Extensive research he conducted debunks many of the myths about the correlation between online activity and ID theft. Contrary to popula...

How IBM Conquered the E-Commerce Software Market

While Big Blue's name was not always synonymous with e-commerce, the technology giant has become a major player in the sector in recent years. IBM made that transition in part through savvy partnerships with software companies specializing in e-business, and in part by offering its WebSphere soft...

GartnerG2: Postal Rate Hike Will Drive E-Billing

This week, the U.S. Postal Service made it official: The cost of a first-class stamp will rise from 34 cents to 37 cents on June 30th. The rate hike will accelerate companies' moves toward electronic billing, according to GartnerG2 analyst Kenneth Kerr. However, Forrester Research analyst Ron She...

E-Bill Payment: Is the Check Really in the Mail?

Online bill payment is catching on with the public, although many consumers continue to contend with nagging glitches, such as missed payments and little or no response to consumer service inquiries. In order to be successful, major billers, banks and creditors need to integrate their efforts so ...

Analyst: Online Banks Focus on Features at Customer Expense

Banks and other financial institutions are moving so fast to roll out new online features that they are missing out on numerous opportunities to gain customers, according to an analyst who worked on a newly released study of the industry. "It's a little bit like an arms race," James Van Dyke, res...

Study: Customers Like Banks for Online Bill Pay

With electronic bill payment providers looking to meet increasing consumer demand for their services, a study released by The Yankee Group found that 55 percent of customers paying bills online are choosing banks to be their middleman. By comparison, the report concluded that just over 10 percent...

Report: Online Bill Payment Growing – Not Because of Mail Scares

Contradicting earlier findings, a report released Monday reported that U.S. consumers are not heading to online bill payment sites because of recent anthrax mail scares. The Jupiter Media Metrix study said that there has been "no noticeable increase in traffic" to the largest online billing sites...

Report: Online Bill Payment Gaining Ground

Consumers are becoming more interested in paying their bills online, though the number of people who actually do so remains low, said a report released Monday by the Yankee Group. "Considering the growth we've seen in the past, it's not a bad growth rate," Yankee director Paul Hughes told the E-C...

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