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Businesses depend on their customers, and it would make sense that good customer service would translate into loyalty and sales, but high-tech vendors don't seem to have gotten the message. The average customer experience rating for tech vendors fell from 58 percent to 52 percent since last year, in...

A growing recognition of the business benefits predictive analysis provides is positioning newcomer Revolution Analytics into a key role to help adopters of the R programing language migrate from legacy offerings. Until a recent funding infusion and a refocus of marketing goals, the startup did busi...

Making better business decisions is all about understanding what's happening today and then properly applying that knowledge to improve what will likely happen tomorrow. Because business leaders want this improved power, we've recently seen a resurgence of interest and coverage in predictive analyti...

Pegasystems will demonstrate examples of simple integration between its BPM applications and the CRM functionality it will inherit from Chordiant at its upcoming trade show. Then, in the May/June time frame, the company will announce a detailed road map for integration of the two applications, accor...

Let's hone in on some predictions for IT industry growth and impact, now that the recession appears to have bottomed out. We're going to ask our distinguished panel of analysts and experts for their top predictions for IT growth through 2010 and beyond. To help us gaze into the IT trends crystal bal...

Last week, IBM announced the new Smart Analytics System, a fine-tuned solution for analyzing both structured information in databases and unstructured, often incompatible data from sources such as blogs, emails, information archives, podcasts, videos, Web sites and wikis. The Smart Analytics System ...

The growing reliance on business analytics at the enterprise level to improve strategic operational decision making and increase corporate competitive advantage is driving what IDC estimates to be a $20 billion market for business analytics development tools and packaged intelligence applications. O...

Oh customer, so mysterious ... what have you done ... what will you do ... and what decisions should a business make to keep you or get rid of you? Seeking answers to these key questions, the commercial world has turned in a big way to analytics -- the science of logical analysis. Analytics involves...

It is difficult to think of an area where the pharmaceutical industry is not under siege these days. Regulators spawning new rules, governments putting price caps in place, safety advocates demanding more information on side effects, health maintenance plans implementing their own cost controls, and...

Combining in-memory data management, visual analytics, social networking and rich Internet applications, Software as a Service and open source software development, companies such as Advizor Solutions, Fractal Edge, Greenplum, LucidEra and others are filling what was an open niche in the BI marketpl...

Data analytics vendor Alterian announced Monday its acquisition of the contact optimization technology product Campaign Calculus 2.0 from The Customer Partnership. The product uses advanced algorithms to evaluate the financial impact of all of the possible permutations for contacting prospects acros...

Thanks to the increased processing power of today's microprocessors and significantly improved data access and storage technology, it has become easier than ever to apply some rather sophisticated statistical analyses to better understand both business processes and customer behavior. However, the r...

Trying to get your hands around organizational change is a difficult challenge for most companies, but it is even more daunting when you are trying to identify the needs of employees that support multiple product lines and span numerous geographic locations. Today, Web-based surveys continue to tak...

IBM Research will turn over its data search technology to the open-source community, the company said yesterday. The Unstructured Information Management Architecture searches store data not through keywords, but by analyzing the data within documents to see if they fit the concepts and facts the use...

IBM Research will turn over its data search technology to the open source community, the company said today. The Unstructured Information Management Architecture searches store data not through keywords, but by analyzing the data within documents to see if they fit the concepts and facts the user is...