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Despite predictions that AI would be standard in CRM by 2025, new research from Workbooks suggests AI adoption is still lagging inside many CRM systems — especially in the mid-market. The company believes the AI adoption gap inside CRM systems is set to close rapidly in 2026.” ...

Two new product updates aim to help retailers use agentic AI more effectively by improving shopper trust and making product detail pages (PDPs) easier for machines to understand ...

Misconceptions about how artificial intelligence (AI) will solve customer experience (CX) problems are plaguing the CRM industry — and too many companies are slapping AI onto broken systems instead of fixing customer relationships first ...

Walking into today’s B2B buying process feels less like a marathon and more like a sprint. According to new LinkedIn data, nearly half of B2B deals now close within just 14 days ...

Shoppers’ acceptance of mobile wallets is firmly established. What began as a convenient way to pay has expanded into a broader trust relationship, as consumers increasingly rely on digital wallets for loyalty programs, offers, and store credentials — and now, their most sensitive credential: their ID ...

Open-source database software support firm Percona is refocusing its business on structured, services-led engagements aimed at solving performance and AI-readiness challenges for enterprise database teams ...

Digital vendors and e-commerce businesses enter 2026 facing a radically changed retail landscape, shaped by rising customer expectations, tighter margins, and rapid advances in AI-driven commerce technology ...

CRM users in 2025 could easily describe their experiences as a struggle to extract real, tangible value from sophisticated systems, often hampered by fundamental human and operational issues. Whether 2026 can successfully fix these broken aspects may be too much of a reach to make CRM a more reliable business tool in the new year ...

Open-source software and Linux are no longer fringe technologies in 2026. After decades of steady adoption, they now sit at the core of enterprise computing, cloud infrastructure, and the fast-emerging world of AI — while expanding their reach into professional desktop use. What was once optional infrastructure has become foundational ...

Money laundering risks are no longer confined to banks. As online commerce scales globally, retailers are finding themselves exposed to threats once limited to the financial sector ...

Agentic commerce is changing how consumers discover and buy, as brands deploy AI agents as autonomous team members to predict demand, optimize pricing, and communicate with customers automatically ...

2025 has been a year of reckoning for HR, marked by burnout, rapid tech acceleration, and growing pressure to rethink the employee experience as we head into 2026 ...

SMB marketers may soon ditch tools such as Mailchimp, Outreach, and HubSpot for an all-in-one AI-powered CRM designed to help small teams create, send, and manage personalized campaigns without the cost or complexity of bloated software stacks ...

Intuit's new all-in-one platform introduces significant features to help businesses and accounting firms enhance AI-powered financial management in the new year ...

Security gaps, data silos, and runaway cloud sprawl are exposing the limits of legacy CRM systems and increasingly straining sales teams that rely on fragmented, patchwork software stacks to run modern go-to-market operations ...

Online shopping is turning into a battle between consumers and AI bots, and the digital challengers are winning ...

Walmart and OpenAI's October partnership could be the most significant shift in e-commerce since the “Buy Now” button ...

While brands are chasing customer data to deliver more value, consumers are drawing firmer privacy boundaries, according to the PwC 2025 Customer Experience & Loyalty Survey ...

Discarded electronic waste containing earth minerals is overtaking landfills globally at an alarming rate as much of the tech industry and enterprises kick the disposal problem to the curb. Meanwhile, the waste stream contains critical raw materials needed across global supply chains ...

Voice AI agents are a rapidly evolving area in the business world, moving far beyond simple interactive voice response (IVR) systems. The trend is significantly impacting both customer loyalty and word-of-mouth (WOM) advertising ...