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Momentum in edge-to-cloud innovation continues to build as enterprises push for more control over AI workloads ...

Retailers are doubling down on physical stores, especially in luxury and mid-market segments, where high-touch service still drives 84% of U.S. retail sales. A new partnership between Leap and Endear aims to strengthen that advantage by blending human expertise with real-time customer data ...

Agentic AI is shifting CRM from simple automation toward collaborative workflows, where AI handles routine tasks and humans apply judgment, context, and relationship-building. Rather than replacing frontline roles, this model enhances them ...

The e-commerce platform market is driving a major shift in how technology is bought, sold, and reused. A growing secondary resale ecosystem is replacing the long-dominant “take-make-dispose” model, enabling devices to circulate through multiple lifecycles instead of ending up as waste — and creating new revenue opportunities along the way ...

Artificial intelligence (AI) shopping tools are rapidly reshaping how consumers discover and evaluate products. Yet even as adoption accelerates, concerns about reliability and privacy persist. Industry research suggests that retailers, in particular, are lagging — unprepared for what may be the most significant shift in e-commerce since the arrival of mobile...

Cybercriminals have weaponized the framework of a relatively new, free, open-source security penetration tool, AdaptixC2, to deliver malicious payloads. Its rapid adoption by bad actors follows an intrusion path impacting similar commercial security toolsets ...

Small business owners facing the hurdles of jump-starting a new business can "hire" a unique artificial intelligence (AI) agent that does more than spit out steps to follow. It does the work for them ...

Small and medium-sized businesses (SMBs) globally continue to face a turbulent economy. Research indicates that current market conditions have had a minimal positive impact on their bottom lines. But business owners can overcome economic challenges without going broke ...

Despite billions spent on generative AI, most enterprises still fail to see measurable ROI. A new analysis suggests the problem lies not in algorithms or ambition but in the hidden layer beneath — data infrastructure. Experts say storage, scalability, and performance bottlenecks are holding back enterprise AI from moving beyond pilot projects into profit-driving production...

Shoppers aren’t rushing anymore — they’re pacing. Retailers have taken notice, moving beyond one-day flash deals and stretching major sales events across multiple days or even weeks ...

AI has entered the CX mainstream, but organizations are struggling to turn bold investments into measurable value. Despite widespread deployment, operational challenges and fragmented governance continue to undermine ROI ...

Younger consumers aren’t just changing how they shop — they’re rewriting the rules of customer service. When a charge looks wrong, they don’t call, email, or wait on hold. They open a banking app, dispute the transaction, and move on. For merchants, the danger goes far beyond lost revenue — it’s a direct threat to customer loyalty ...

Sales organizations are racing to embrace artificial intelligence (AI) to sharpen customer engagement and boost performance, but many are discovering that enthusiasm alone doesn’t guarantee results. A growing number of companies are struggling to turn AI investments into meaningful outcomes for their go-to-market (GTM) strategies ...

AI chatbots are no longer just business tools. A growing number of artificial intelligence adopters consider them friends, confidants, and even romantic partners ...

The financial and operational model of open source is under strain, even as influential research estimates organizations would face $8.8 trillion in added costs if open-source software were eliminated ...

Packaging is more than a product vessel. It serves as a strategic tool for storytelling, trust-building, and delivering immersive brand experiences. Retailers and brands that leverage packaging as a gateway to engage shoppers are taking the lead in the battle for attention in crowded marketplaces ...

Corvus Robotics' innovative storage tracking system uses fully autonomous drones to take warehouse inventory control to new heights ...

Retailers are increasingly turning to third-party marketplaces to broaden their reach and accelerate growth. These platforms provide instant access to large, ready-made customer bases, boosting visibility and credibility while reducing the costs and risks of building proprietary e-commerce infrastructure. At the same time, they raise new concerns around data control, brand competition, and marketplace dependence...

A surge of large-scale breaches and extortion campaigns against SaaS CRM platforms in retail, technology, aviation, and finance is overwhelming current defenses ...

Businesses and even governmental organizations once thought they were too small to target. Now they face relentless attempts from increasingly sophisticated criminal groups ...