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In social commerce, attention is currency, and deals are the magnet that attracts and keeps customers ...

Crescendo is throwing out the old customer service playbook. By combining human expertise with its expanded agentic AI platform, the company is turning customer experience (CX) from a cost center into a competitive edge, delivering faster, more accurate service and strategic insights that drive business improvement ...

Artificial intelligence (AI) is transforming how insurance coverage is offered, purchased, and understood by translating policies into plain language and helping customers better understand their options ...

Unapproved use of ChatGPT and other generative AI tools is creating a growing cybersecurity blind spot for businesses. As employees adopt these technologies without proper oversight, they may inadvertently expose sensitive data — yet many managers still underestimate the risk and delay implementing third-party defenses ...

The evolution of agentic AI is shifting customer experience (CX) across industries by enabling autonomous decision-making, real-time adaptability, and goal-driven intelligence ...

A unified digital B2B commerce platform powered by GenAI can personalize e-commerce experiences and boost sales of complex, configurable products ...

Businesses drowning in customer and employee feedback can now get straight answers -- fast ...

In February, The Linux Foundation’s Open Source Security Foundation (OpenSSF) initiated the Open Source Project Security Baseline (OSPS Baseline) to establish minimum security requirements for open-source software. However, not everyone is supporting it ...

Studies show that marketers are cautiously investing in generative AI (GenAI) to enhance their marketing technology (martech) stacks. However, a gap between investment and understanding continues to hinder the adoption of GenAI as a tool for improving marketing efficiency and effectiveness ...

Search and discovery innovations are fueling a digital transformation in B2B e-commerce. For manufacturers, distributors, and wholesalers, these tools are essential to delivering the seamless, personalized buying experiences modern customers expect ...

In today’s fast-moving marketplace, CRM platforms have evolved from luxury add-ons to essential infrastructure -- especially for small and midsize businesses (SMBs) trying to stay competitive ...

Care management platform DexCare is applying artificial intelligence (AI) in an innovative way to fix health care access issues. Its AI-driven platform helps health systems overcome rising costs, limited capacity, and fragmented digital infrastructure ...

Retail’s power dynamic is shifting fast -- and younger consumers are in the driver’s seat. While older shoppers pull back, Gen Z and millennials are spending through economic uncertainty, fueling growth for brands that meet them where they are: online, value-driven, and community-focused ...

Relying on a single, all-in-one CRM platform can cause more headaches than it solves, making it harder for brands to scale efficiently and react quickly to changing customer demands ...

Open-source software (OSS) may be in the crosshairs of military and government agencies as the U.S. Department of Defense (DOD) evaluates the risks of both free and proprietary software ...

To help organizations move beyond outdated feedback tools, CallMiner has rolled out Outreach, an AI-based feedback platform. Rather than relying solely on traditional surveys, Outreach combines insights from both unsolicited interactions, such as contact center conversations, and solicited feedback to provide a more comprehensive view of the customer experience (CX)...

Forget patching security holes -- open source is building fortresses. Edera and CIQ are leading a new wave of hardened Linux and secure container tech built for the era of relentless cyberthreats ...

Amid federal downsizing and cost-cutting to curb fraud and waste, U.S. businesses face new hurdles in securing government contracts. TechnoMile's latest product, WinIt, uses AI to help contractors boost productivity, streamline collaboration, and quickly identify and qualify opportunities to drive revenue growth ...

Cybersecurity threats are escalating, yet many small and medium-sized businesses (SMBs) remain dangerously unprotected ...

I finally bit the bullet and swapped out an aging laptop and a failing desktop with much smaller replacements. My initial plan was to buy two well-endowed refurbished desktop computers. Instead, I stumbled upon a new computing approach -- mini-PCs ...