The fifth annual Customer Expectations Report from Gladly reveals what today's consumers want from brands, especially when shopping online. The report describes how consumers' expectations of retailers have changed in the last year amid a global pandemic and an online shopping boom. Also suggested i...

Many digital marketers spend too much on targeting an already loyal customer base rather than tapping into new streams. Dr. Jorge Barraza, professor of applied psychology at the University of Southern California, has a plan to help advertisers reach consumers that would not normally buy their produc...

With most workers continuing to work remotely, CRM has become an important tool for managing relationship risk. Financial firms have to deal with market and operational risk, consumer retailers have to focus on supply chain risk, and all companies have to keep an eye on economic risk. Relationship r...

One of the big marketing decisions confronting e-commerce vendors today is whether current performance is good enough. Online vendors need to consider their customers' shopping experience in order to assess existing barriers to stronger shopper responsiveness to digital storefronts. For retailers wh...

Apple's plan to release its App Tracking Transparency (ATT) privacy enhancement feature in early spring has set the ad industry on its ear. ATT requires apps to get a consumer's authorization before tracking them or the devices they are using. Ray Wang, principal analyst and founder at Constellation...

As the pandemic continues to keep shoppers out of brick-and-mortar stores, new shopping behaviors continue to include smartphones to nudge products into consumers' digital shopping carts. CRM Buyer discussed with Dennis Reno, SVP and head of customer experience at Cyara, how mobile CX is influencing...

A new mobile processor announced by Qualcomm Technologies is expected to spawn a wave of economically priced 5G smartphones. Kedar Kondap, vice president for product management at Qualcomm maintained in a statement that the Snapdragon 480 5G Mobile Platform will exceed OEM and consumer expectations ...

Eight of the top 10 states for mobile Internet coverage are in the Northeast, according to an analysis released by consumer product and services comparison website WhistleOut. However, the best mobile Internet coverage isn't in a state at all -- but in the District of Columbia. To rank the states, 7...

Americans seem to have little interest in using contact-tracing applications used to identify people who have come into contact with a person infected with COVID-19. Adoption rates in areas using an app based on technology introduced by Google and Apple six months ago are higher, but even in the mos...

Mobile shopping apps have in the midst of the pandemic become central to online retail operations, and they're clearly here to stay. The E-Commerce Times spoke with m-commerce specialists to find out what's behind the rapid growth of consumers shopping on mobile devices, what mobile shoppers require...

More consumers are shopping via phones and other mobile devices, and companies that use chat with commerce are reaping rewards while improving the customer experience. New commerce research reveals that at least two-thirds of firms using chat apps such as WhatsApp and WeChat see greater commerce gai...

Earthquake alerts are being incorporated into Android, Google's mobile operating system. The feature will be included in a refresh of Google Mobile Services, so a full operating system upgrade won't be necessary. That means the new addition will be available to most Android users -- except those in ...

If the ongoing struggles amid the pandemic have taught retailers anything, it is the need to automate their customer service experience. Customer experience automation is making the difference between hanging on until closing down and ensuring more returning customers.

Amazon's Alexa mobile app has a new look. The company on Monday introduced an updated version of the app that aims to give users a more personalized experience and moves all third-party "skill" suggestions off the main screen. The app is being rolled out this month for iOS, Android and Fire devices,...

LinuxInsider Channels