Live From SoCal Linux Expo: More Substance Than Style

SCALE is no Macworld. First of all, the Linux community doesn't have a charismatic marketing genius like Steve Jobs hawking products on a stage with a three-story screen behind him and an audiovisual program to make U2 jealous. No, we've got Linus Torvalds and Richard Stallman -- and they're not her...


Compensating SaaS Sales: Turning Hunters Into Farmers

Software as a Service was designed to be a more convenient way for businesses to implement enterprise applications. However, on the vendor side, the new distribution approach complicates matters in the sales department. Traditionally, a salesperson would sell clients on-premise software packages tha...


Banging on the Boardroom Door: Let Customer Service In!

Was it the "Year of the Frustrated Customer?" Here are a few highlights: Airline passenger complaints to the U.S. Department of Transportation were up 70 percent, as last summer saw the worst delays in 13 years of record-keeping; Verizon was ordered to pay $1 million to customers the company termina...


What’s a Derivative Work? Depends Who You Ask

When it comes to creative works, such as a drawing or a piece of writing or music, the law is pretty clear about what is a derivative work and what isn't. Not so much with software. If the software is open source -- that is, licensed under the GNU General Public License or a similar license -- the w...

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