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Microsoft Enters Metaverse With Mesh for Teams and Dynamics 365 Connected Spaces

Microsoft's announcement of its two new metaverse apps comes on the heels of Facebook announcing a name change to Meta, a sign that it sees building out the metaverse as the key to its future success. "It's a hot topic, so Microsoft jumped on the attention that Meta-the-company has been getting," ob...

CRM’s Pressing Platform Problems

A new Forrester survey commissioned by Capgemini, Salesforce, and MuleSoft reveals companies face the same recurring customer experience (CX) struggles. They lack an integrated single source of truth for customer data and are strapped with subpar personalization capabilities.

NICE Platform Answers Call for Hyper-Personal CX Tools

When a complex need arises, customers expect to be connected to a well-prepared agent who can quickly resolve the situation. That fix must be applied in a way that leaves both the customer and agent feeling great about the outcome. Fortunately, the technologies now exist that allow contact centers t...

OPINION

Imagining the Future Smart City

At the Qualcomm Smart Cities Accelerate 2021 event last week they talked about the advantages that those living in a smart city would enjoy. Smart cities are coming, though I agree with Qualcomm that most will likely be done poorly and need to be redone due to the lack of city and state expertise in...

The Challenge and Promise of Quantum Computing

Despite becoming increasingly viable, many people don't understand what quantum computing is, and how it differs from classical or binary computing. We spoke with experts in the field of quantum computing to help explain; and get their assessment of how this emerging technology could eventually chan...

Think Tank Calls for Policymakers To Grow AI, Not Choke It

Policymakers should be fostering the use of artificial intelligence in making workforce decisions, not inhibiting it, according to the Center for Data Innovation. In a report released Monday, the global think tank called on governments to encourage AI adoption and establish guardrails to limit harms...

The Edge Ecosystem Puts Computing Where It Counts

Even as operations as diverse as factories and hospitals are moving at least portions of their daily computational processes out of the centralized cloud and into various edges, edge computing for many people remains a mysterious concept. To provide some clarity and insight, we spoke with several ex...

EXCLUSIVE INTERVIEW

Logiq CEO Tom Furukawa Discusses Global Trends in Digital Commerce

E-commerce and m-commerce are transforming the economic landscape. Both markets were steadily growing before the pandemic. But since then, consumers have been fueling both types of commerce with a frenzy. We thought this would be an appropriate time to speak with Logiq CEO Tom Furukawa about opportu...

Google Cloud Seeks To Cure Retailers’ Search Woes, Help Compete With Amazon

Google's new service aimed at beefing up the search capabilities of retailers' websites may make those sellers more competitive with Amazon. Google Cloud Retail Search hopes to address the staggering problem of "search abandonment," which costs retailers more than $300 billion a year in the U.S. alo...

OPINION

Tech Solutions To Beat the Heat

It's been a sweltering summer for those of us on the West Coast of the United States, and keeping power bills down when running air conditioning 24/7 is a challenge. This week, let's highlight technologies you can use to personally respond to the heat problem and deal with a world that is becoming ...

GOVERNMENT IT REPORT

Congress Backs Billions for Tech R&D Though Enactment Uncertain

The U.S. technology industry is guardedly supporting a massive legislative package designed to address a range of issues affecting the sector, including a federal commitment to add billions of dollars to government technology research and development programs. Sen. Todd Young, R-Ind., characterized...

GOVERNMENT IT REPORT

Congress Backs Billions for Tech R&D Though Enactment Uncertain

The U.S. technology industry is guardedly supporting a massive legislative package designed to address a range of issues affecting the sector, including a federal commitment to add billions of dollars to government technology research and development programs. Sen. Todd Young, R-Ind., characterized...

EXCLUSIVE INTERVIEW

Apply Meaningful Metrics to Makeover Your Product Code

Effective metrics provide a point of comparison for the business and become behavior-changing in how decisions are made, according to Aurimas Adomavicius, president of Devbridge, a global digital products consultancy. TechNewsWorld spoke with Adomavicius to pursue the concept of how software develop...

New AI Tools Help Level the Playing Field for Retailers

Artificial intelligence may well be the Holy Grail solution for more effective shopping optimization for merchants. The list is almost endless when you tally the potential uses. AI can be anywhere, from classification issues like recommendations to search and merchandising personalization. It also a...

Elon Musk's Dec. 2 action to release The Twitter Files: Approve or Disapprove?
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