Archive

The Strive to Survive a COVID-19 Holiday Shopping Season

The upcoming holiday season is looking much different than anyone would have suspected this time last year. Forget about the customary long lines to buy gifts for loved ones and friends this year -- if you can even find a store that is open. All of these changes make it critical for marketers to ada...

PRODUCT REVIEW

Lenovo Duet: Chrome OS Shines on Innovative 2-in-1

Lenovo introduced innovations that push the limits of Chrome OS-powered tablets with a new 2-in-1 form factor in the IdeaPad Chromebook Duet. This new device mimics Microsoft's Surface Pro line, using the Chrome OS instead of Microsoft Windows. It redefines what the Chrome OS can do on a convertible...

USPS Collapse Could Be Nightmare for Some Businesses

As a result of the coronavirus pandemic, the U.S. Postal Service, which has run at a loss for years, is even more cash-strapped. Based on USPS projections, it will lose $2 billion each month during the pandemic. That prompted Postmaster General Megan Brennan to ask Congress for $50 billion in funds ...

EXPERT ADVICE

Why Retailers Need to Adopt Omnichannel Personalization

The sky starts to dump the first snow of the year, and you make a mental note to order some sturdier winter boots. Later that day, you're comparing two boot brands on your laptop and get distracted -- no more online shopping at work. When you get home, you grab your tablet to continue browsing boots...

ANALYSIS

Health Tech Trends: Connected Devices, Telehealth, Independent Living Solutions

The U.S. healthcare industry is in the midst of transformation, including an overhaul of its information infrastructure from physical to digital, and the rise of increasingly empowered consumers. Managing consumers' healthcare experience is no longer a selling point, but a must-deliver component of ...

OPINION

iPhone 11: Fewer Sales, More Yawns

After having countless conversations with iPhone users in the last few days, I've concluded that Apple will sell loads of these new devices -- but not as many as in the past. There are several reasons I'm expecting a downturn in iPhone sales. Among the top reasons are lack of support for 5G, lack of...

OPINION

Apple, Tesla, IBM: Only One Has Gotten the ‘Unique’ Model Right

I'm struck by the extent to which Apple and Tesla are executing a model very similar to IBM's. While IBM has evolved to put the customer at the center always, Apple and Tesla are nuanced in that respect, much like IBM was in the past. I worked at IBM when it imploded in the early 1990s, so I can spe...

Galaxy Note10 Sharpens Samsung’s Mobile Experience Vision

Samsung announced new devices and a deepening of its relationship with Microsoft at Samsung Unpacked, which showcased innovative new mobile experiences that work seamlessly and continuously anywhere and anywhen. "The line between work and play has pretty much disappeared, and that means we need tech...

OPINION

Making Amazon Prime Day Work for You

For Halloween, we buy all kinds of crap we shouldn't be eating and feed it to our kids. When Valentine's Day approaches, husbands and boyfriends live in fear of getting their significant other's card, gift or flowers wrong again. Fourth of July is when we buy expensive things we can burn and piss of...

Internet’s Crowds Stunting Its Growth: Trends Report

More than half the world's population -- 3.8 billion people -- have access to the Internet and that may not be a good thing, at least for business, according to digital savant Mary Meeker's Internet Trends 2019 report. Global Internet user growth has slowed to 6 percent year over year, down from 7 p...

End of the Line for Windows 7: Open Road for Hackers

Microsoft has been urging customers to upgrade from its Windows 7 operating system, while attempting to ease the transition with several options for extended support. It will stop providing routine fixes and security patches effective January 2020. Regular support for Windows Server 2008 also is sch...

August Adds Wireless HD Video Doorbell to Smart Home Line

August has introduced a new smart doorbell to its product lineup. The August View, priced at $230, is a wireless doorbell that can stream sharp 1440p HD video. It supports two-way audio, so you can talk to guests via an Internet connection. The View can be paired with August and Connected by August ...

Lenovo, Verizon to Reincarnate Motorola Razr as Foldable Smartphone: Report

The Motorola Razr -- once the hottest flip phone available -- is being revived as a smartphone with a foldable screen, according to reports. It will be offered exclusively through Verizon in the United States, possibly in February, although the device is still being tested and the launch date is not...

EXPERT ADVICE

Creating New Customer Experiences: 6 Retail Technology Predictions for 2019

As e-commerce has gained serious momentum over the past 10 years, there have been dire predictions about the impending death of brick-and-mortar retail. The narrative has been framed largely as "technology is killing retail," but the reality is not quite so simple. While technology undoubtedly has t...

To earn your loyalty as a consumer, how important is it that a brand provides a personalized experience?
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