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EXPERT ADVICE

Refocus Your Sales Strategy on the Phone Call

Getting a prospect on the line and talking to them directly matters. It's the ability to deliver the pitch with the right content, cadence, and care for your future clients' needs that makes a voice call so effective. It's not just salespeople who prefer a call -- 92 percent of all customer interact...

Red Hat’s Virtual Summit Crowds Hint at Future Conference Models

In what could be a trial run for more of the same, Red Hat held a first-ever virtual technical summit to spread the word about its latest cloud tech offerings. CEO Paul Cormier welcomed online viewers to the conference, which attracted more than 80,000 virtual attendees. The company made several key...

Facebook Bans Coronavirus Ad Scams

Facebook is clamping down on ads and misinformation relating to coronavirus. Criticism of social media platforms for spreading fear and confusion about coronavirus is rife. Still, Facebook's decision-making has raised a few eyebrows, as the coronavirus ad restrictions could be interpreted as limitin...

Sprint T-Mobile Merger Gets Green Light

A U.S. District judge has ruled that Sprint and T-Mobile, the nation's third- and fourth-largest mobile carriers, can go forward with a $25 billion merger. The deal will not close until the California Public Utilities Commission approves the transaction, but clearing this latest hurdle moves the two...

Providers Game System to Boost Broadband Speeds

Measuring Broadband America, a 10-year-old FCC program to ensure that Internet service providers deliver on their connection speed promises to consumers, has become unreliable. Companies including AT&T, Cox, Comcast and Verizon reportedly have been employing tactics to make their performance num...

Amazon Ratchets Up Competition in 5G, Hybrid IT

Among the highlights of Amazon Web Services re:Invent are three announcements that strengthen its presence in the enterprise hybrid IT infrastructure market: AWS is teaming with Verizon to deliver 5G edge cloud computing; the first AWS Local Zone is located in Los Angeles; and AWS Outposts are gener...

OPINION

Demystifying 5G – It’s Real and It’s Here

Every decade the wireless industry transitions to a new cellular technology, and every generation there are doubts about it. This continues with 5G. I have heard from consumers and even people within the industry that there is "no need for 5G," "5G is only for businesses," "5G won't be available unt...

Disney+ Launches New Era of Streaming, With a Few Hiccups

The much-anticipated Disney+ streaming service has arrived. In the first 24 hours, the app was downloaded 3.2 million times. Demand for the new over-the-top streaming service prompted the company to announced that it had exceeded its highest expectations -- but with problematic results. Many users w...

OPINION

iPhone 11: Fewer Sales, More Yawns

After having countless conversations with iPhone users in the last few days, I've concluded that Apple will sell loads of these new devices -- but not as many as in the past. There are several reasons I'm expecting a downturn in iPhone sales. Among the top reasons are lack of support for 5G, lack of...

Amazon Enlists 30 Partners in Voice Interoperability Initiative

Amazon and dozens of partners have joined in a Voice Interoperability Initiative. Their aim is to support multiple, interoperable voice services on a single device so customers can access the one they want by saying the appropriate wake word. Companies involved in the initiative will work with resea...

EXPERT ADVICE

Big Data’s Seismic Effect on the Broadcasting Industry

Digital transformation has left hardly any industry unshaken. In broadcasting, it's safe to say that it has transformed completely the way we create, deliver and consume content. Undoubtedly, the most noticeable change lies in the shift toward the OTT format. Traditional TV now plays second fiddle: ...

OPINION

Can Cable TV Survive the 5G Wireless Threat?

Traditional cable TV providers will face a big competitive threat in the next decade from the Internet, IPTV and 5G wireless. Cable TV typically lands at the bottom in customer satisfaction surveys. That means there is both plenty of room for improvement and plenty of room for new competitors and ne...

Verizon Steps Up Fight Against Rampant Robocalls

Verizon, the No. 1 mobile carrier in the United States, this week introduced a free version of its robocall-blocking app, which will be standard on all new Android devices. The company further announced that it will auto-enroll eligible Android users to its Call Filter service and block what are see...

Report: Chinese Hackers Eye US Cancer Research

Chinese government-affiliated hackers have been making a concerted effort to steal medical research, particularly cancer research, from U.S. institutions. The step-up in medical research theft appears to be linked to China's growing concern over cancer mortality rates and increasing healthcare costs...

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